Tiscali Get Out

Albionite

Three weeks ago I stupidly signed up for one of Tiscali's "Broadband and Talk with FREE line rental packages". Before today the only information I had received was two pre-dated letters, one with my account details and another telling me that there was a problem with BT.

This morning I got a phone call from India? Telling me that Tiscali had been cancelled because of BT, I couldn't quite make out what he meant but knowing my luck he probably didn't mean the whole bundle. The phone call was before I managed to read the email (below) they sent to me at 05:52 this morning.

We would like to inform you that we have updated your account to enhance new upgrades.

We request you to kindly visit our website to re-register for the service you requested earlier as it may require your consent on any changes in Terms & Conditions and/or billing details. We will call you on 08/10/2008 to confirm the resolution.

Is there a way that I can get out of this before being charged for anything?

hellokitty08

hurm,

I also took up the offer, three weeks ago, but have not yet recieved my broadband package. After my mum sepnt an hour on the phone with Tiscali yesterday, they said I didnt have a BT line, which i know I do. I have got to phone them back this evening to see whats going on, because I paid to have the line installed by BT 2 months ago, i tried phoning it and it rings fine, I am not sure whats going on, but the three times i tried to phone the Tiscali call centre, it just hung up me and I start working from home next week.

Abusurd! Yes!!!!

Caz3121

Could this be because you have signed up for a contract with BT (12 months?) that they maybe will not release you?

hellokitty08

nope! I signed up with The Post Office, who have no tie it period. They arranged for BT to install my line. and the BT man came out and did it.

billsavings

hellokitty08 wrote: »

nope! I signed up with The Post Office, who have no tie it period. They arranged for BT to install my line. and the BT man came out and did it.

Although your phone was installed by a BT Openreach Engineer,you pay your line rental to the PO and are therefore at present a PO Customer not BT.

If you move your line rental to Tiscali problems can and do arise.See:
http://forums.moneysavingexpert.com/showthread.html?t=1155103

Albionite

BT line rental here. Phoned Tiscali's customer support which was good as I think it's in Ireland? And they informed me that the order (broadband talk and line rental) had been cancelled, and they didn't know why. They asked me to re-order without obligation, which I haven't taken up.