Would you expect a FULL refund to include the postage costs ?

blue_monkey_2

Just a question. Should you not state before the auction starts that it has a hole in it and a stain on the front? Would you be seriously peed off if you bought something with hole in it and a stain on the front? You'll be paying fees on that item that you won't be able to get back so maybe it is better to end the auction, be honest in the listing and relist it? Just a thought. Surely not worth a negative feedback.

Froggitt

Tell him that unless he refunds postage both ways, you will leave a neg along the lines of "item not as described - item was refunded but seller would not refund postage either way" - I wouldnt want that on my feedback as it may put off future buyers by more than the cost of the postage.

mike55_2

i'm not sure i'd do the same Contains Mild Peril, as in not mentioning it was originally a freebie. but that's just my opinion. as for sending them back, i think the wife took the view that because of the postage involved, no-one would have benefitted apart from the post office.

but regarding the nightsuit, i think for that type of money i'd worry about the condition.

if you have doubts about it 'before' its been won, i'd imagine it would be better to end the auction early as suggested and clean it up a bit?

Contains_Mild_Peril

I'll contact the bidders with a more detailed description of the condition. In reply to blue_monkey's question, I would ask for more details before bidding serious money on something that was described as not perfect condition. I would either bid a low amount expecting it to be scruffy, or I'd find out what was wrong with it before bidding a serious amount. I would certainly not expect something with such a description to be in good condition. Like I said, ordinarily I would have gone into more detail, but I was in a hurry at the time, and I expected it to sell for under two pounds. It was not my intention to mislead anyone.
I assumed anyone thinking of bidding more than a couple of quid would ask what I meant by "not perfect condition, reflected in the low starting price". I expected either to sell for a low price or to be able to add to my description without penalty by posting a response to a bidder's question.

buggu

I would have done what peril has said and made sure i was aware of the condition of the item. I guess he has every right to not refund the postage costs if the details in his listing can be justified even though they may be vague. Its up to the buyer to query in detail the condition of the item.

I suggest you try reasoning with him in going halfs on the postage costs, since a neg wont do either of you any good since this is a tricky situation and feedback may go against either one of you depending on who reads it.

mike55_2

buggu wrote:

I would have done what peril has said and made sure i was aware of the condition of the item. I guess he has every right to not refund the postage costs if the details in his listing can be justified even though they may be vague. Its up to the buyer to query in detail the condition of the item.

I suggest you try reasoning with him in going halfs on the postage costs, since a neg wont do either of you any good since this is a tricky situation and feedback may go against either one of you depending on who reads it.

i might be wrong, but i doubt many would do what peril did, and that's list in a hurry and list something that might be misleading.

why's it up to the buyer to check something that's unseen?

i can lead you to a page that sells nightsuits brand new for that price, with a guarantee.

can't you see what's happening, despite perils admission about being in a hurry? it's leading them to a big neg in my opinion.

biblejohn

mike55 wrote:

ebay should protect buyers from problems arising like this. i know there'll always be someone that might buy a dvd or cd and copy it then complain but why should a buyer have to lose money on a badly described item of clothing?

i'd give them a big fat negative.

I agree. I bought an item earlier in the year and the seller blatently lied about the item. I even asked him specificially what size it was and he told me a more valuable size. I bought the item, paid instantly. Even payed his overly inflated postage (twice what other sellers were charging).

Item arrived and it was worth about 10quid, not the 200quid if it had been the size he claimed it was. He refused to offer refund until i took it through paypal, then said he`d give me a full refund minus postage. Postage was going to cost me about £30 for an item which was only worth £10. I had paid about £50 for the item.

I had too choices. Send it back at my own expense and end up being £30 down, or keep it, sell it for what it was really worth and be £40 down.

I didnt see why i should be down purely because a seller deliberately lied about an item. If i had taken the risk and just didnt like the item then thats fine, but when an item is not as descibed, a seller should be made to refund all the buyers costs.

mike55_2

biblejohn wrote:

I agree. I bought an item earlier in the year and the seller blatently lied about the item. I even asked him specificially what size it was and he told me a more valuable size. I bought the item, paid instantly. Even payed his overly inflated postage (twice what other sellers were charging).

Item arrived and it was worth about 10quid, not the 200quid if it had been the size he claimed it was. He refused to offer refund until i took it through paypal, then said he`d give me a full refund minus postage. Postage was going to cost me about £30 for an item which was only worth £10. I had paid about £50 for the item.

I had too choices. Send it back at my own expense and end up being £30 down, or keep it, sell it for what it was really worth and be £40 down.

I didnt see why i should be down purely because a seller deliberately lied about an item. If i had taken the risk and just didnt like the item then thats fine, but when an item is not as descibed, a seller should be made to refund all the buyers costs.

that was just my point biblejohn. why should a buyer, or seller for that matter, lose anything? it wouldn't happen in a high st store, so why on ebay?

i've got a brother in law that used to order new suits from catalogues to wear for weddings etc. he'd wear them once then return them with some flimsy excuse. they were more than likely beer stained and smoky. it's wrong full stop ain't it?

but the description is everything in my opinion and unlike buggu, i don't think a buyer should have to 'query in detail' what condition an items in. it should be in the description. that's not a pop at contains mild peril, as they've said why etc, just a pop at the system, even though i've been happy with it for 99% of the time. i just hate to see good money being lost. some ebayers, buyers and sellers, need to take more care.

and i think i might avoid anything over 50 quid

Penny-Pincher!!

If an item I had sold was faulty and not noted before hand, then I would give a full refund including all postage. Why should you as a buyer be expected to pay for postage on an item I sold which is faulty and falsely advertised??

Im a fair ebayer and will not sell goods I wouldnt want to receive myself IYKWIM..LOL. Most goods I sell are grown out clothes etc, but always state conditions as honestly as possible.

PP
x

biblejohn

Penny-Pincher!! wrote:

If an item I had sold was faulty and not noted before hand, then I would give a full refund including all postage. Why should you as a buyer be expected to pay for postage on an item I sold which is faulty and falsely advertised??

Im a fair ebayer and will not sell goods I wouldnt want to receive myself IYKWIM..LOL. Most goods I sell are grown out clothes etc, but always state conditions as honestly as possible.

PP
x

Spot on. I wish all ebayers were like you & myself. Unfortunately all you can do in this case is leave a negative feedback - which is exactly what i did, only to then receive a retailitary negative in return - even though id paid instantly, and even paid twice the "normal" postage for the item.