Cheap Parcel Delivery Thread MK3

ArmitageShanks

First thing I would say is phone Paul Harrison and I'm sure he'd resolve it very quickly. If you want me to PM you his number let me know. The hard line on credits and 'waiting on a decision from our director' does also sound classic Yevette, of whose interpersonal skills have yet to be discovered.

I would also say that your first post was one that was straight in slating a company, normally I would question the validity and motives but I can of late see where you might be coming from....

This is probably my fiercest criticism I've ever made of PPW, but we have had a bad week ourselves- failed collections Monday and today and not great work picking up the picking up the pieces either. Plus a few fails on the previous weeks, which is more than we've had in the 6 months combined we've been using them. But certainly the problem stems from DHL, it's just whether they have gone the extra mile to sort/prevent avoidable problems

FAO Everyone aswell:
As I mentioned on the previous thread it will be all change on the courier market for any agent that uses DHL, prices will be going up to around the £8 mark at a guess. So there is no point making any hasty decisions on who to use and where to go. Apart from rates going up I suspect this will also thin out the competition- which could be good and bad.

My predictions and advice would be that if you are sending less than 100/ parcels a month [FONT=&quot]Prepaid Parcel Worldwide Express [/FONT](I'm sure their current booking problems will be sorted[FONT=&quot]) and[/FONT] [FONT=&quot]Express Packages Deliveries[/FONT]

If you are sending higher volumes you're much better placed to smooth out this increase. As mentioned above [FONT=&quot]Sale Track [/FONT]provide one option, as do [FONT=&quot]Freight Search[/FONT], It's also worth mentioning [FONT=&quot]Express Packages Deliveries[/FONT] have some scope for discount if the volume is there.

Both Sale Track and Freight Search use DHL, but as they are not re-sellers their prices are not being affected. Instead it is like having your own account with DHL, meaning 'you' book the parcels and can do so right up in till the driver arrives. The advantage of which I do not need to go into.

In summary small volumes stick to simple resellers PPW, EPD etc. larger business users have a look at a more professional solution that the likes of Freight Search and Sale Track provide.

This is my advice based on my experience and understanding of the current situation.

.... first post will be updated once everything has settled down.

ArmitageShanks

keefrto wrote: »

Update: Well disappointed, I appreciate no guarantees but DHL have left WWP and myself down. To say to WWP that it will be delivered yesterday, instead it sat in a depot all day, then deliver it today is out of order. 3 days for a 24 hr delivery slot? I would rather pay less and be told it would take 3 days and get there when they said it would. Its a small package but its the inconvenience. My feedback with CS at WWP is that they were apologetic but i also said its not really their fault as they are 3rd party. So no real issues with WWP but as I said DHL let them and me down. Take what you will. I will try another company to see their results but it seems all a bit hit and miss.
Left As Authorised 02/10/08 14:51 ABERDEEN SERVICE CENTRE Out for delivery 02/10/08 05:55 ABERDEEN SERVICE CENTRE Released to other delivery agent 01/10/08 10:49 ABERDEEN SERVICE CENTRE Arrived At Depot 01/10/08 10:49 ABERDEEN SERVICE CENTRE Arrived At Depot 01/10/08 10:47 ABERDEEN SERVICE CENTRE Arrived At Depot 30/09/08 05:43 MANCHESTER TERMINAL Departed Depot 29/09/08 19:55 VAUXHALL SERVICE CENTRE Parcel Picked Up 29/09/08 14:15 VAUXHALL SERVICE CENTRE Shipment Data Received 29/09/08 VAUXHALL SERVICE CENTRE

Fairly common problem when it comes to sending to and from the extremities of the country, it's just another one of the foybles of couriers you have to live with. Another one is when sending to Northern Ireland it is almost always a 3-5 day service, unless you use the air service which costs more. Worth noting however that Aberdeen might be out of DHLs zone 1, which may account for the delay- but with all the oil industry around there I would doubt it is.

I have also say and don't mean to be patronising at all, that well done for acknowledging its not WPS fault. So many people come on slating agents when in reality once the parcels is booked they like the customer are just a passenger.

If you want to try a non DHL agent have a look at Express Packages Deliveries

Welcome_2

PPW seems to be down again with the booking's as all my bookings for thursday at 6am was not collected. just says

Sent to DHL - Waiting for Reply

Welcome_2

spoke to them this morning and they said they had issues.. now the phones are on answerphone and site is

Forbidden

You don't have permission to access / on this server.

Closed down?

ArmitageShanks

I've had an email from them at 8.53 apologising for the fails and that they will be rebooked today.

I've heaps to do today so I haven't got time to go chasing everything. If anyone knows any more please post....

Welcome_2

I noticed that the name ppwexpress.com is owned by some one in Austrialla and the domain is hosted in AU?

ArmitageShanks

Yeh I think that's just where the web design company are from.

RED*RED*WINE_2

Welcome wrote: »

PPW seems to be down again with the booking's as all my bookings for thursday at 6am was not collected. just says

Sent to DHL - Waiting for Reply

Same here
Two failed collections yesterday from PPW
Also get

Forbidden

You don't have permission to access / on this server.
Apache/2.2.3 (CentOS) Server at https://www.ppwexpress.com Port 80

when I try to access the site.
I only got an answerphone when I rang them and no reply to the message I left or my emails.

ArmitageShanks

Can't afford to have failed collections today as we've got stuff going to important customers so I'm just about to rebook everything with EPD.

Just tried there 0115 number, straight to answer phone.

Welcome_2

just like payperdrop lets hope its all fine!