0800 Reverse?

cube_2

Expensive, indeed.

topherxp

BT's reverse charge cost's £3.50 connection plus a five minute block of call time at £1.

Making minimum charge £4.50 and they do not have to quote the price of the service to either the caller or the receiver.

bbb_uk

topherxp wrote:

BT's reverse charge cost's £3.50 connection plus a five minute block of call time at £1.

Making minimum charge £4.50 and they do not have to quote the price of the service to either the caller or the receiver.

If your referring to the ASA decision as mentioned in my previous post, this is because BT do not advertise this therefore the ASA can't investigate. BT don't even need to advertside unlike 0800Reverse because for most people they would just ring BT anyhow and ask them to reverse the call charges. 0800Reverse, being a newer company, is trying to gain customers by making their presence known (ie advertising) unlike BT who are sitting comfortable.

I do agree though that BT should be forced, like any other company offering Reverse charge facilities, to inform the receipient of the call that they are being charged x amount per minute with x connection charge.

To be honest they may already do this, I'm not sure because I've never received a reverse charge call.

barjam_2

in the last couple of weeks i have had calls from 0800 reverse but the part where it says about receiving a call from ............ but it dont say who or what no. is calling you , why is that? i will take the above advice and email 0800 reverse thanks for that heinz cant find the thank button

trinidadone

i have just emailed 0800reverse, no thanks. how long do they take to respond?

BexTech

Lee_Dunford wrote: »

i have just emailed 0800reverse, no thanks. how long do they take to respond?

3 - 4 days.

Heinz

Lee_Dunford wrote: »

i have just emailed 0800reverse, no thanks. how long do they take to respond?

In April 2005 (I kept the e-mails), they responded to my 9:45am instruction at 4:08pm.

nanny_A

My sons friend uses this service to get a message to my son to call him, he has been ringing up to 36 times a day from 7.30am to midnight. my son has been calling them back not accepting the charges, it is coasting me a fortune my phone bills have gone up 200- 300%. I had asked the friend to stop and told him if he want to talk to my some he should get some credit for his own phone. I Spook to BT who couldn't help and was trying to find the web page when I came across this forum. A big thank you for telling how to stop this nuisance:beer:

BritBrat

I did it recently and had a fairly quick response.

Welcome to MSE nanny A.

Stick around I am sure you can save even more money from the information here.

Heinz

Beware - when you e-mail them (see HERE) asking them to bar your number from receiving 0800Reverse calls, they reply:

Thank you for your enquiry.

As requested a block (5 years) on the 0800 Reverse charge service has been issued against your telephone number.


Regards,

Customer Service

0800 Reverse (Operations) Limited

T: 0845-0779000

F: (0) 20 7591-2277

www.0800reverse.co.uk