halifax offer *UPDATE*

roysmissus

Hi could you please move if ive posted in wrong bit.

Just received offer from Halifax for my cc charges they say that even tho they dont agree with the oft statement they have reduced fees blah blah

They have offered this as gesture of goodwill and its the difference between the £25 and £12 but they will not consider refunding the interest they want me to sign a full an final settlement form an they will credit my account

Can i ring and ask for interest or do i just have to sign form.

there offer is 520
my claim was 1320

sorry if this has been asked before but ive never claimed fees back i got ppi back but it was done differently

Thanks for any help

roysmissus

Dont no if i have done the right thing i rang up halifax and declined there offer they said that i was within my rights to do this and they will escalate my claim also they said any money that i accept off them will be credited to my credit card but it has been closed for over 2 years! will they put it into my bank account ? Thanks again

Harriets_Mum

Hi,

Yes you are doing the right thing... I have just sucessfully claimed £1780 from halifax...

See my thread....

http://forums.moneysavingexpert.com/showthread.html?t=1080273

I detailed all what i done and what happened.

I hope this helps you

Good Luck

Jannine

Harriets_Mum

Oh also forgot to add... they told me it would be paid to the card and the remainder sent out via cheque to me. Hope this helps you. Good luck with your claim. Stand your ground and request the full amount. I asked for the full amount polus interest and got it all!!!

roysmissus

Hi thank you so much for that, good to know that the same has happened to someone else and that you won i will continue to stand my ground with them now lol. Will keep you posted. Once again thank you.

Harriets_Mum

Thats ok. I looked through here and didnt really find much on Halifax claims so decided to update the my thread as much as possible so others could watch the process. Definatly stand your ground. Idid have to ring back after declining the pffer and was told that noone had logged that I had declined on the computer. So I would just confirm that they have noted it on your 'case files'.

Good luck and hope you have a good an outcome as me!!

roysmissus

Just thinking when i do get my fees back (fingers crossed) can they insist i pay it off my loan i have with them? This is what they done with my ppi paid it off my loan. If they do decide that this is whats going to happen can i use the financial hardship route?

Thanks for reading just thinking out loud really lol any help would be great

Harriets_Mum

Hmmm... I really wouldnt know. I knwo they use the funds to pay off credit cards. So I would only assume that seen as its still monies owed to the same account they would probably take it as well.
not sure really but didnt want you thinking id ignored you

roysmissus

Hi all just a quick update rang Halifax to check if my claim had been past to the right department (was told it had been) and they where looking into it as i was unhappy with the original offer but she did say even tho she couldnt give me any information they would be making me another offer i hope she didnt say that just to get my hopes up lol will keep you updated on the outcome.

roysmissus

Well we done it , I have just signed my acceptance form for £1436 in full and final settlement and i am now just waiting for my cheque.

Thank you to everyone who gave me advice and thanks to Martin and the team because without all of you i wouldnt have had a clue where to start so thank you, thank you, thank you.

catmiaow

roysmissus wrote: »

Well we done it , I have just signed my acceptance form for £1436 in full and final settlement and i am now just waiting for my cheque.

Thank you to everyone who gave me advice and thanks to Martin and the team because without all of you i wouldnt have had a clue where to start so thank you, thank you, thank you.

When did you first apply? I am still waiting for my offer, I applied under hardship. :mad: