Cd Wow Warning! Cdwow

Rianne

I ordered a CD on the 14th of Nov through the Nectar website, using my points. Still haven't received anything so sent them an email today. Will see if I get back anything, otherwise I will complain through Nectar, see if that does anything.

Normally I wouldn't order through CD Wow, just did it as it's Nectar's partner. Give me Amazon and Play any day. Good value and never any issues.

teddyco

I purchased some perfume through CDWow, and have been waiting since the 7th of December for a delivery. I have emailed them three times and haven't received a response.

Fortunately, I used a Mastercard CC for the purchase and will go through them for a refund. I am willing to wait longer for Royal Mail since I know this is a busy time of year.

stoem

Same sort of problems here. Ordered a CD on December 7th, apparently dispatched in the 9th, but not yet received (18th today).
Two days ago I queried this but not yet had a reply. Totally unacceptable. Will wait the 21 days if need be, then get a refund through American Express.

Someone should email Nectar too, they should not be promoting businesses like this.

Stefan

NoahsPennilessMummy

I dont usually deal with them but ordered 2 dvds for my little boy for xmas through Nectar points.
I have eventually received the dvds but it took almost 3 weeks for them to get here even though it says it is usually 5 to 7 days.
I did email them after 2 weeks but was told that they only investigate after 21 days.

Davey2009

CD Bang are anout the same waited & waited emailed & no reply only then do I check on the company & it seems a common problem

beckydee

am having the same problem oredered on the 1st december cdwow sent a email saying despatched on the 9th december ive emailed them 3 times now no reply and still waiting for my order.i will never be shopping with this company again.my order was £50 it was for cds to send away to relitives.i carnt afford to go out and buy them again and its a bit late to send them buy royal mail.they where so keen to take the money strait away.well thats my rant for today lol happy christmas all

Vix11

I just wanted to add my two-pence worth and say that not all orders go wrong. I was interested in ordering some Stila make up from CD wow and having read lots of bad reviews about the company I decided to e-mail them to ask if the items were in stock ready for dispatch and where in the world they would be dispatched from. I got a reply within hours stating one of my items were in stock ready to dispatch from Hong Kong. I paid by CC and received my make up a week later. It was well packaged and the make up was even gift wrapped in christmas paper - nice little touch I thought. So one pleasant, simple transaction in a host of bad ones I see.

kivsy

Glad to see somebody get a quick reply to an email. I emailed them 3 days ago telling them that I wanted my money back as the 2 CD's I ordered in november with a dispatch date of 28 november still havent arrived, and guess what?, no reply, suprise suprise!!!!

teddyco

I sent an email of inquiry on the 17th of December and just now got this response:

Hi,

Thank you for contacting the CDWOW! Customer Service team. This is a courtesy reply to let you know that we have received your email. We understand the importance of your enquiry, particularly at this time of year, with many items purchased as gifts. We apologise for the delay in replying to you personally and a member of our Customer Service team will assist you as soon as possible.

Best Regards,
CD WOW Team

sparkymcg

Hello I ordered a cd on the 7th of december and it said it was despatched on the 8th still not recieved it and its ment to be a christmas present. Sent an email to them 2 days ago and not herd anything back.

I purchased the cd with a visa debit card, does this still work like a credit card since its visa and would I be able to get my money back and could someone please explain who I would need to contact about that?