leaving virgin bb

deano72_2

will be leaving virgin to join sky bb,, i need my mac code.....has anyone left them before,,was it easy also do u have a contact no or email to save me going through press this no & press that no.....o one more thing,,iv lost all paper work ect,,all i know is my home tel no hopefully that will do...

penrhyn

If you are on cable broadband with Virgin you don't need a MAC

BexTech

As above if you are on cable broadband you do not need a MAC.

It is is you are on ADSL you need a MAC as ADSL uses the BT infrastructure where as cable has its own infrastructure.

If you are on cable and are switching to Sky for broadband make sure you have a BT infrastructure line.

deano72_2

penrhyn wrote: »

If you are on cable broadband with Virgin you don't need a MAC

not on cable virgin,,,,got bt lan

BexTech

deano72 wrote: »

not on cable virgin,,,,got bt lan

I think when people mention they are on Virgin they do need to state whether ADSL or cable as it leads to too much confusion.

Virgin ASDL does seem to be ropey at times of late.

Shouldn't be too much of a problem getting a MAC out of them.

Virgin ADSL customers do seem to have some harsh traffic management.

http://www.virgin.net/helpme/broadband/faq/basics_traffic.html

utilitybroker

If you wish to cancel your Virgin Media Non-Cable broadband service, you'll need to give them 30 days' notice. They reserve the right to apply a £50 cancellation charge if your service is cancelled within 12 months of activation.

adandem

We got a MAC with no problem, they didn't attempt to get us to stay just said 'let me guess, you're going to o2!'.

chipbeck

utilitybroker wrote: »

If you wish to cancel your Virgin Media Non-Cable broadband service, you'll need to give them 30 days' notice. They reserve the right to apply a £50 cancellation charge if your service is cancelled within 12 months of activation.

I've been a little bit naughty and told a porky. I'm pretty garbage (understatement) with money and am with Virgin. Seeing as the connection constantly failed I decided to go with Sky. Got connected to Sky over the weekend and it seems fine. Problem is that I have demands from Virgin for a good few quid. Rang Virgin and asked them why they were billing me as I cancelled a couple of months ago. Bloke apologised and said he's zeroed my account and disconnected me. If that's the end of it I've had a right result.

Wish me luck!

deano72_2

chipbeck...did u have to phone them to cancel..iv looked for email address but cant find one,,would rather mail as dnt think i can b a55ed to be hanging on the phone

deano72_2

got my mac code today,,,,but bit of advice,,they offered me 10mb for £10 pm which i thought was pretty good but have allready signed up to sky...so if u got virgin bb the no contract/ties one tell them ur want to cancel & they might offer u this deal..

BexTech

deano72 wrote: »

got my MAC today,,,,but bit of advice,,they offered me 10mb for £10 pm which i thought was pretty good but have already signed up to sky...so if u got virgin bb the no contract/ties one tell them ur want to cancel & they might offer u this deal..

Sure it wasn't 8Mbit? as 10Mbit is cable broadband. Requiring a MAC suggests ADSL.