Missleading Pictures

Puffa

:mad: I placed an order with The Mattress Man (who are part of online beds) on the 26th Aug for a king size divan with a base that split vertical as the picture shows on the web site. It arrived yesterday 22nd with half a hours notice that it was coming. After it was delivered I noticed the base was made with the split horizontal so I called them this morning to say the wrong base had been delivered and the guy on the phone says I got what I ordered and it states on the web site that the picture was for illustrtion purposes only and is only for the super king size bed ( cannot find this info) . I told him that I did'nt want the bed as it was not what i thought i had ordered he then told me they do not know when they could pick it up and it would cost me £40 to return it :eek: . Sorry for rambling on but is there anything I can do about this.

sarahg1969

Is there a problem with the base being split the other way?

Are all king-size beds not split horizontally rather than vertically?

Debt_Free_Chick

Can you post a link to the bed on the MM site, please?

CHR15

What an awful website!! How you can find something on there is anyones guess

Picture for illustration purposes only

Lip_Stick

hmmm.. here's the info about pics being for illustrative purposes. Clicky

Scroll down, it's right at the bottom next to the Online Beds logo. Not sure if they'd get away with that, as it's not the normal size print of the general terms and conditions.

hollydays

That is bit naughty,I agree,it should surely be part of the terms and conditions?
Think I would speak to Consumer Direct.

Puffa

Thanks for your replies this is what I found on the site : Accuracy of Product Information: All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Onlinebeds.com is that all information on the website should be as accurate and up to date as possible. However, WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY. In particular you agree that any colour appearing on the site is, because of the way computers are set up, not necessarily an accurate representation of the colour it purports to portray. All the actions taken by the user of the website are the responsibility of the individual.t it says on the site.

Images are for illustrative use only, Headboard (except bedsteads), accesories & pillows not included, and the company reserves the right to alter covers illustrated without prior notice.This document is maintained by webmaster@dial-a-bed.co.uk. Last updated September 2008 © Dial-a-Bed Ltd 2008 All trademarks are the property of their respective owners Nothing about the design being different should I contact trading standards ?

hollydays

Why don't you contact them today,then come back and tell us what they said.

maninthestreet

How can a bed base be 'split horizontally' ???

hollydays

I thought that too....

uktim29

maninthestreet wrote: »

How can a bed base be 'split horizontally' ???

Does the op just mean which side the draws come out?