giving address for refund?

libertysurf

Totally agree with you. I am now starting to refuse to give my DOB when it is not needed. [Banks, OK. ]
Firms just ask and ask until we say enough!

ikati5

Forwandert wrote: »

It's rare these days if the merchant copy of the receipt has your full card number on, there's no reason for the information to be held, there's also no reason to keep the paper copies of the receipts for two years.

What would be the point of putting them in a safe for a week if your only going to move them to somewhere less secure after this?

I have been a store Manager in the last 12 months and we kept all merchant copies, they were counted at the end of the shift and then 'filed'. I helped out in a pub to cover holiday last week and they did the same. Perhaps the new machines have a request facility on them like the new tills that don't have a till roll to be kept forever in a box but if there is a discrepancy you can request the journal roll and the machine will print it out or you.

gozaimasu

lindos90 wrote: »

Well what do you know, after my query on this thread, today i went to Asda and they asked me for my postcode..... and that was when I was BUYING items, not returning for a refund!!!

I dont shop at Asda that often as we dont have a local one, so I dont know how long this has been happening, and if its in all stores.

I asked the assistant why she needed it, and she said it was a survey to see how far customers travel to stores, I was quite annoyed that I had to give my details to buy something, and i was not the only one, I overheard another customer grumble, only the assistant explained to her that it was a system they have started to use against fraudulent transactions! !

This happened to me once and they gave me the survey reason. Very immoral and irresponsible of them to tell customers it is for fraud prevention.

I refused to give my postcode, no problems. If they'd insisted then I would've take my custom elsewhere.

ikati5

I found this online at http://www.pcadvisor.co.uk/forums/2/consumerwatch/4053145/credit-card-details/?ob=datea&pn=3

Posted June 20, 2011 at 8:49AM
During the last week I went to a very well known London restaurant three times. Each time I used a credit card and the last time I went the hand held machine ran out of paper just after it had printed the 'Merchants' copy and before it could print the customers copy. I was given the Merchants copy and told they would print themselves another copy for their records. No problem so far.
When I got home I noticed that both of the first two customer copies of CC bills from that restaurant had just the last four numbers of my CC on it BUT the Merchants copy had the full number. Given that the receipt always has the expiry date on it all that is necessary is for the waiter to appear to drop your card and then spot the security number on the back as he picks it up and he is well away!
Why on earth should the merchant need your full CC number on printed paper when the whole transaction is authorised and actioned electronically?

z1985m

my old work asked us to take note of peoples postcodes for a short period just to find out how far customers were traveling to visit our store (smallish town store - somerfield at the time) if people said no then no big deal. just don't give the assistant a hard time for doing something they were asked to do.

i know when we did refunds we'd ask for address but half of the time we'd let the customer write half of it and tell them that's fine don't bother with the rest. the details were never used for anything. just written on a receipt inbetween a million other receipts

some people like to have a moan about anything " take my custome else where" " never comming back here again" yeah yeah whatever.. everyone that used to say that were always back the next week. stop being such a moan and giving staff a hard time, half the time the person standing behind you in the que are rolling their eyes and think your an T..* ..*..t for making a fuss.

djb215

Bovey wrote: »

On the days that I do not want a row, I just provide a false address, which is something I don't like to do but a necessary evil to avoid confrontation.

It is a companies policy to ask for an address, not a legal obligation.

I hope more people refuse. It is absolutely right that they do.

You've chosen to dig up a 3 year old topic for this? Seriously??

Granted, I don't agree with the ASDA survey/fraud check facade, but most places have demonstrated that they ask for audit/verification/anti-fraud reasons.

If you had a refund on a card that failed and you had to go back into store and they asked for your postcode so that they could look up the transaction, I bet you would be the first person to blame the member of staff serving you for taking the wrong postcode or it being blank and not being asked for one because you chose to refuse or provide false details.

Equally, if you choose to provide false details, you may be putting the member of staff in a position where if fraud checks are done and a fake address is entered, they could be pulled up for entering details that they took from you in good faith that you maliciously provided - for goodness sake if you want to refuse then refuse, if you don't want to refuse then provide correct details and don't make the member of staff appear to be committing fraud when they are doing nothing wrong.

By the way, during the sale of any television signal receiving equipment such as TVs, recorders etc, you are legally required to provide correct details under the Wireless Telegraphy Act 1967, otherwise the retailer can legally refuse to sell you the items - so think on in this case by providing false details you are breaking the law.

libertysurf

z1985m wrote: »

my old work asked us to take note of peoples postcodes for a short period just to find out how far customers were traveling to visit our store (smallish town store - somerfield at the time) if people said no then no big deal. just don't give the assistant a hard time for doing something they were asked to do.

Just because one is asked to do it does not make it right! And it is a cheek to ask personal info at any time of a stranger.
Tell me, who are people to complain to if it isn't the person in front of them making the demands? Are people supposed to roll over and take it just because the person asking hasn't the wit to realise it is unreasonable? How are management ever going to know, if someone doesn't say something.

z1985m wrote: »

some people like to have a moan about anything " take my custome else where" " never comming back here again" yeah yeah whatever.. everyone that used to say that were always back the next week. stop being such a moan and giving staff a hard time, half the time the person standing behind you in the que are rolling their eyes and think your an T..* ..*..t for making a fuss.

Sounds like firms are to be allowed to get away with anything to avoid making a fuss Sounds unhealthy advice.

LisaB85

If it was a small store I'd be worried but never worried when Matalan etc ask they don't ask for full details anyway unless it is a card refund. Matalan are always welcome to my address they send vouchers for £15 off when I spend £45

vyle

libertysurf wrote: »

Just because one is asked to do it does not make it right! And it is a cheek to ask personal info at any time of a stranger.
Tell me, who are people to complain to if it isn't the person in front of them making the demands? Are people supposed to roll over and take it just because the person asking hasn't the wit to realise it is unreasonable? How are management ever going to know, if someone doesn't say something.

You don't quite seem to grasp the difference between frontline staff and management.

If a member of frontline staff has been told by management to ask, then even if they "have the wit to realise it's unreasonable," management will not care, and they'll be out of a job.

If they ask a customer, the customer will be a total c### about it. It's a lost/lose situation, but seeing as youre so high and mighty, you don't care about a little thing like somebody losing their job, you'd rather just be rude to them, because manners cost nothing and you have nothing to spare.

By all means complain, but complain in writing to somebody high up enough to actually do something.

meritaten wrote: »

Me - Dont bloody well call me madam!

The definition of madam:

mad·am

   [mad-uhm] Show IPA
–noun, plural mes·dames  [mey-dam, -dahm] Show IPA for 1; mad·ams for 2, 3. 1. ( often initial capital letter ) a polite term of address to a woman, originally used only to a woman of rank or authority: Madam President; May I help you, madam?

2. the woman in charge of a household: Is the madam at home?

3. the woman in charge of a house of prostitution.

Really, seeing as the two more common uses are polite, I assume you have something to hide? A woman who runs a brothel would probably have better manners than you.

garethgas

Vyle wrote:
If they ask a customer, the customer will be a total c### about it. It's a lost/lose situation, but seeing as youre so high and mighty, you don't care about a little thing like somebody losing their job, you'd rather just be rude to them, because manners cost nothing and you have nothing to spare.

By all means complain, but complain in writing to somebody high up enough to actually do something.

What a ludicrous argument.
It has absolutely nothing to do with being high & mighty. Its also a sad state of affairs where (by your logic) the option is to either comply or assistant loses his job.
Frankly, I think if you need to resort to this level of debate, I think you've already lost the arguement.
I just politely but firmly refuse to do it and suggest they put their own post code in.
Another poster mentioned that he'd escort me out of the shop and that I wouldn't be welcome there. Nice.