giving address for refund?

hollydays

I already said.Idon't totally trust them.

DCFC79

hollydays wrote: »

I already said.Idon't totally trust them.

i know currys have our address, im sure pc world and cpw have our address, nothing strange has happened

DCFC79

hollydays wrote: »

I already said.Idon't totally trust them.

i know currys and vodaphone have our address, im sure pc world and cpw have our address, nothing strange has happened

hollydays

Well,good.
That's your personal choice,but not mine.

andyrules

hollydays wrote: »

Well,good.
That's your personal choice,but not mine.

Yes, this is something I've wondered about, as it seems to have become more prevalent. I can see the reasoning behind the exchange/return because of personal choice, (I know of someone who did exactly the same as Kristaltips's ex) but if an item's faulty, then I can't see why an address is needed.

ovetta2001

It's all down to personal choice. I have worked in several different stores that ask for an address when asking for a refund. Quite a few people refuse and we cant force them - after all as said before you could always make it up. Another possible solution is to give all your address details but your house number. For example there are 8 houses on my street with the same postcode as me. So a bit more of a mission to track with only a postcode and my initials.

bluelitch

If I'm asked for my address and I don't want to leave my real one I put care of my bank and include the bank's address. This has never been queried by any store and I have never received any correspondence via my bank either.

bicycle_repair_man_2

the shop I work for is going to introduce a new policy where they will refuse any refund if the customer refuses to provide their address, even for faulty items. anyone know if this is legal or not?

whowho

In many of my jobs I've had to investigate fraudulant refunds and 9 times out of 10 if a member of staff is doing dodgy refunds you can match the handwriting on the refund slip. That's one reason that they do it.

You'll find that the slips usually get bound up with the end of day paperwork and filed away in a box.

hollydays

bicycle_repair_man wrote: »

the shop I work for is going to introduce a new policy where they will refuse any refund if the customer refuses to provide their address, even for faulty items. anyone know if this is legal or not?

Why are they choosing to do this,if the customer has a receipt?

Are they a very big shop?

If you look at the sale of goods act,it says you have to provide proof of purchase.

Several large stores ask for your name and address already,there is still nothing to stop someone giving a false address.If you got the same person giving a different address more than twice,conclusions could be drawn.Then you can go down the route of only offering to refund by cheque to the persons home address,puts many persistant thieves off.