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Ebay and GHD Straighteners

Cute_'n'_Quirky
Cute_'n'_Quirky Posts: 2,082 Forumite
in Ebay, auctions, car boot sales, post & parcels
Am asking this on behalf of a friend - someone without permanent internet access

She bought some GHD Straighteners for £80 plus p&p and paid by Debit Card via Paypal.

A day later Ebay pulled the entire listing of a multiple item listing.

Paypal say that there is no way that she can get her money back.

Is this correct?
«13

Comments

  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Why did paypal say she cant get her money back?

    If she funded the paypal payment by credit card, she can get a chargeback.
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Might be that the seller was fraudulent and they cant get the funds from the seller, but paypal should still cover this by their buyers protection. Tell your friend to check that the listing qualified for buyer protection and get to mention this to paypal then they have to do something about it.
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • Cute_'n'_Quirky
    Cute_'n'_Quirky Posts: 2,082 Forumite
    That's the problem - Ebay have removed the whole listing - it simply isn't there any more! Even going via her paypal account it shows nothing.

    That's the first thing I told her to do. She is only 18 and new to Ebay really.

    I said she should be covered, paypal said she isn't and told her to go to the police.

    The police said that they can't do anything until paypal have concluded their investigations.

    If paypal have removed the listing the Seller would not have had time to collect the funds anyway - it was removed a matter of 18 hours after she paid for the straighteners.

    The bank don't want to know as it was not a cc
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    So even though she has made a payment it is not even in her transactions? Thats very odd.

    I would call ebay and find out what is going on, has she written the item number down or got it in an email?

    She should definitely keep on at ebay/paypal as she should be entitled to some if not all the money back.
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • Cute_'n'_Quirky
    Cute_'n'_Quirky Posts: 2,082 Forumite
    The details are in her paypal account.

    However, when you click on the ebay item number and it usually takes you to the listing of the item it simply brings up a message that ebay have removed the listing - so we can no longer view the whole listing.
  • soolin
    soolin Posts: 74,408 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    has she actually opened a full claim for item not received or has she just asked if she is covered?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Cute_'n'_Quirky
    Cute_'n'_Quirky Posts: 2,082 Forumite
    Will have to check on that one
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    Don't you open the dispute via paypal? In which case, no problem, as the transaction shows?
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • Cute_'n'_Quirky
    Cute_'n'_Quirky Posts: 2,082 Forumite
    Couldn't get hold of her last night but will try again this morning.
  • tintinlostsnowy
    tintinlostsnowy Posts: 126 Forumite
    AS soon as it appears in her statement online you can do a chargeback,
    I would contact the bank it does differ with visa debit and mastercard debit though i saw it on working lunch.
    Visa bits
    http://news.bbc.co.uk/1/hi/programmes/working_lunch/7347146.stm

    maestro bits
    http://news.bbc.co.uk/1/hi/programmes/working_lunch/7593369.stm

    I would bypass paypal and tell her go straight (no pun intended:rotfl: ) to her bank.
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