Tiscali

Quinny_2

Sorry.Couldn't resist:

http://www.adslguide.org.uk/tools/speedchart.asp?id=6a1b7bc6107c8469fbd6a1b7bc6

Ken.

Bennifred

Congratulations! :beer: A long and happy future together........ :rotfl:

Quinny_2

I'll leave you to draw your own conclusion.

Ken.

http://www.adslguide.org.uk/tools/speedchart.asp?id=b4c762d7107c9465309b4c762d7

Quinny_2

And again.

Ken.

http://www.adslguide.org.uk/tools/speedchart.asp?id=c4198ec4107c96f0786c4198ec4

Quinny_2

http://www.adslguide.org.uk/tools/speedchart.asp?id=ea7aa975107cb9b2f9eea7aa975

Ken.

Bennifred

Hi Ken!
So - you're quite pleased you made the move then? :rolleyes:

Quinny_2

What ever makes you say that?

I have to say,that last night,speeds were down to 1200,which I agree is low,but when you conside Tosscali's was as low as 200,I don't think I need to tell you what a difference it's made.

Ken.

Bennifred

Happy you're happy! And thanks for sharing your experience with us - made me less apprehensive about the whole moving ISP thing (after Christmas, I promise ). :beer:

sassy_saver_2

Tiscali customer care are dire. I had an account for low band with them but I couldnt access it as I had managed to forget my user name and password. Over I am ashamed to say about 15 months I had this accouint which I was paying for and couldnt use. Finally this summer I tried again but despite going through all their different supposedly help people.. they couldnt give me the details so I cancelled the account and stopped the direct debit. That was the beginning of August.

Two weeks later I rang to check that the account had been closed and was told that there was nothing on file and it was still open.. So.. I cancelled it again. This time was assured yes it was cancelled.. I cancelled my direct debit card.

Today I have just had a non payment bill from them for two months rental ..... What would people advise me to do?

Froggitt

Go thru their complaints process on their website, asking for a refund of charges paid over the 15 months due to their inability to provide you with the service you were paying for....ie they ddint give yuo a userID or password with which to use the account. If you get nowhere with the complaints process, which in my experience they just ignore (despite a bounceback email telling you how seriously they take complaints!!!) , you can then refer your case to the OTELO Ombudsman. They will likely force Tiscali to erfund your charges, and award you additionally with compensation......maybe £100 or so.

Keep everything with Tiscali in writing.......ask for their records of your contacts, and use your own emails etc as evidence.

Rush through the complaints process as your original problem was ages ago, you can then go straight to OTELO.