Letter Of Complaint to PC World

dmg24

Hopefully this means that Honeydog will keep to posting relevant posts now, and not just sniping at uktim29.

Just to note Godders, if you feel fit to delete a perfectly reasonable post of mine, it would be courteous to actually let me know. Thank you. :rolleyes:

Godders

GOING OFF-TOPIC


Hi, Martin’s asked me to post this in these circumstances: While it’s easy to wander off-topic that often prevents newbies finding the information they want quickly and easily (please see this rule). Please keep this thread on topic. If you’d like to discuss non-MoneySaving related topics please continue your discussion in The MoneySavers Arms or Discussion Time. If you have any questions about this policy please email [EMAIL="%20abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

kiddy_guy

Going back to the actual topic, OP bought a faulty laptop from PC world, which subsequently failed 6 months later which seems a relatively short amount of time and certainly a period of time for which I would be pushing for a replacement. PC World chose to attempt to help OP, but not FOC.

I see no issue with the OP pushing for a refund from PC World failing to deliver the results as a result of a faulty product sold by them initially. OP did everything correctly - PC World mucked up. It doesn't matter whether he rang them 200 times or sat inside the store waiting for them to fix the problem - those are all spurious and irrelevant to the point.

LinasPilibaitisisbatman

kiddy_guy wrote: »

Going back to the actual topic, OP bought a faulty laptop from PC world, which subsequently failed 6 months later which seems a relatively short amount of time and certainly a period of time for which I would be pushing for a replacement. PC World chose to attempt to help OP, but not FOC.

I see no issue with the OP pushing for a refund from PC World failing to deliver the results as a result of a faulty product sold by them initially. OP did everything correctly - PC World mucked up. It doesn't matter whether he rang them 200 times or sat inside the store waiting for them to fix the problem - those are all spurious and irrelevant to the point.

No he didnt buy a faulty laptop

He bought a laptop which developed a hardware fault which could well have been due to user misuse, they offered advice on how to fix it and how to save his data and provided a service and product as instructed by the customer

I see no reason why PC world should have had to give him a free external hard drive or service

Also Pc world did not muck up that we know, its very possible the lost data was lost due to the fault

As I have said I think a small goodwill gesture and apology re the phone calls is more than appropiate

Its not PC worlds fault the OP didnt have a proper back up in place prior to breaking the laptop and I would say its very reasonable to suggest a fault like this was possibly due to user misuse as opposed a natural occuring fault

Godders

If the laptop was recovered / repaired / made to boot by running a system restore then there wasn't necessarily a hardware fault as these are all software fixes and not something failing under warrenty. Unfortuntately without running physical diagnostics on the disk you can't confirm this (Spinrite would be a good choice).

As to the lack of data being backed up, it all depends on what was offered for the price, and what was agreed on. The term 'user data' is incredibly woolly in this case as it doesn't provide a definition as to what constitutes user data. An Internet Favourite or saved cookie could be classed as User data, but I doubt they backed it up.

uktim29

To be honest people should be responsible for backing their own data up. Not doing it then hoping someone will bail you out when something goes wrong is asking for trouble.

Godders

I know this isn't much use for the original situation but there's a sticky on the Techie board regarding that very subject

http://forums.moneysavingexpert.com/showthread.html?t=597170

It might help prevent problems in future And to assist with future backups the external HDD might come in useful

buzzby

Hi

Thanks Andy for re writing that letter, thats a lot better.

I have chose to ignore a lot of the comments in this thread. I believe they gave me a poor service so I feel I should get some kind of refund, so why not try and get it all back.
As regards to phoning the store before going down. I did try this but you cant call the store directly and if someone says they are going to call you in at a certain time I feel they should. They just didnt bother calling back at all not even at the end of the day.

I know I should of backed the data up, but I didnt and paid them for a service and told him what folders i wanted, but didnt get them.

Thanks again to the people who have gave me helpful advice.

Chris

Former_MSE_Andrea

Hi everyone

As we've said many a time and regular posters will already know, neither the team nor board guides are required to notify people when they've had a post removed. Anyone who has an issue with the removal of posts can email the forum team and ask for clarification. If the team feels it may not be completely obvious why the post was removed the team may, but not definitely, reply back.

As the OP's seen your replies and has responded now, I'll lock the thread.

Andrea