Ebay have just suspended me!

black-saturn

I know how frustrated you must feel. Your really just communicating with a robot on ebay and never a real person and all they want to do is rake money in. Hope you get it sorted soon.

moko7t8

black-saturn wrote:

I know how frustrated you must feel. Your really just communicating with a robot on ebay and never a real person and all they want to do is rake money in. Hope you get it sorted soon.

thanks for your concern.
I always champion ebay to family and friends as well

gizmoleeds

Under the Data Protection Act you have a right to see all data held on you by a company. This should include the reason(s) why you were suspended.

Send a strongly worded letter to ebay's registered address demanding this information be sent to you (I think you also have to pay them a small admin fee). See here for more info:

http://www.informationcommissioner.gov.uk/eventual.aspx?id=86

black-saturn

gizmoleeds wrote:

(I think you also have to pay them a small admin fee).

What a surprise, you have to pay for everything on that site!!

moko7t8

could be very useful and if the fee is small enough i think i will pay it. It'll be cheaper than building up my ratings again from scratch

gizmoleeds

moko7t8 wrote:

could be very useful and if the fee is small enough i think i will pay it. It'll be cheaper than building up my ratings again from scratch

I think the fee is a maximum of £10 or something (the maximum is set by Parliament not the company in question).

gizmoleeds

gizmoleeds wrote:

I think the fee is a maximum of £10 or something (the maximum is set by Parliament not the company in question).

Yes. It is in this leaflet:

http://www.informationcommissioner.gov.uk/cms/DocumentUploads/2%20Data%20Protection%20Act%20Subject%20Access%20A%20Guide%20for%20Data%20Subjects.pdf

Maximum £10, and it even inludes an example letter :beer:

soolin

moko7t8 wrote:

could be very useful and if the fee is small enough i think i will pay it. It'll be cheaper than building up my ratings again from scratch

One word of warning, you can't build up your feedback from scratch once suspended as if you are caught on ebay after suspension all associated accounts are banned for good. That's why it is so important to keep on at ebay until they resolve this for you.

Don't be tempted to use another account meanwhile either as that will result in a permanent ban.

Hope this sorts out Ok for you.

Soo

miketrim

I got suspended a few months back for selling PSP stuff. They claimed I had breached copyright!?

soolin

miketrim wrote:

I got suspended a few months back for selling PSP stuff. They claimed I had breached copyright!?

I wonder then if this could be a VERO issue?

Soo