My husband needs help!

nickym

shadowdragon wrote: »

when you reboot do you get a msg saying "this is not a genuine copy of Microsoft Visa" or words to that effect.

or look on the laptop for a sticker (Certificate of authenticity) with your Operating system and keycode

http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

Superscaper beat me to it hehe

No we don't get that message & we have the sticker, I think it's gonna have to be taken to our local computer shop !!!!!!, thanks for all your help anyway

PeteHerts

If it's Vista then look at this link because it may have been something you've installed and if it is then there may be workarounds.

http://support.microsoft.com/kb/931699

nickym

superscaper wrote: »

You should be able to create a windows/recovery cd: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809678&lc=en&dlc=en&cc=ca&lang=en&rule=5205&product=3352144 (how to use HP Recovery Software)

That looks promising, we are gonna try it, ta

Donnie

With Vista, when a significant change is made to the hardware, it will assume that you have tried to install it on another machine.
If this is not the case, simply call Microsoft who will advise you on how to proceed. They will probably give you a sequence of numbers to enter.

Don't panic. I don't have the number, but I'm sure someone here will.

If Microsoft can't help, HP will.

nickym

Donnie wrote: »

With Vista, when a significant change is made to the hardware, it will assume that you have tried to install it on another machine.
If this is not the case, simply call Microsoft who will advise you on how to proceed. They will probably give you a sequence of numbers to enter.

Don't panic. I don't have the number, but I'm sure someone here will.

If Microsoft can't help, HP will.

We have searched & searched for ways to contact Microsoft & keep coming back to 1 number & 1 email address that can deal with us & we have to pay £45 to use it! :mad: