Son broke tooth/crown in Tesco toffee cookie

Zoetoes

Hi

Not sure if this is in the right place - feel free to move.

Almost 2 weeks ago I bought some 'butter toffee cookies' from Tesco instore bakery.

I tried one but found it was too hard (I didn't actually manage to bite into it), so didn't have one. 5 minutes later my 14 year old son tried one and his front tooth (it has previously been crowned) broke and stuck in the cookie, the cookie didn't break though!

I went back to Tesco with the cookies and my son and showed them his tooth, CS filled a form out and yesterday a letter arrived from head office with a £20 Tesco voucher (don't think he'll want to buy cookies!) saying:

'hard ingredients are an integral part of this product, so what happened can only be seen as an accident. I hope that you understand we can't accept responsibilty for this. Thanks for letting us know about this.'

Now I know toffee is hard but this was solid, I think due to the fact that it melts in the oven then resets, I don't know, but I couldn't bite it. And I know my son had previously had this tooth crowned but surely a cookie shouldn't break a crown either!

Now, should I accept the voucher on behalf of my son and be grateful he got that or should I pursue it?

betterbargains4u

What exactly are you expecting to achieve if you do pursue it?
I think that this was an accident and to be honest, I would at least be grateful for the voucher.

grannybiker

Just hope you have access to an NHS dentist who still treats under 16s free?!

[Deleted User]

Son broke tooth/crown <on home-made> toffee cookie - How would you have reacted then?

Unless it was a foreign object in the cookie, I don't know how you can place blame on Tesco.

nicoop

Sorry but a crowned tooth is not as strong as a normal tooth and should be treated with care. Biting into hard things not advised !!His dental treatment will be free on the NHS so I think the offer from Tesco is fair.

Zoetoes

With him being 14 it was repaired free.

I know a crowned tooth is not as strong but as I said I couldn't bite the cookie either as it hurt my teeth, obviously toffee is hard but this was solid.

If it had been my tooth that broke it would have cost quite a bit at the dentist.

I asked for others opinions as I was unsure what to expect, thank you for the replies.

Toothsmith

Are you sure it's actually a 'crown'?

14 is very young to have had a tooth crowned.

If a tooth is broken in an accident, it's often built up with white filling until kids are at least 16 if not older - due to the nerve in the middle of the tooth still being very big, and so there not being much dentine and enamel there to drill into.

If it was just a white filling build up - then they fall off all the time at the drop of a hat.

I'd think you'd done very well to get the £20 voucher, and don't think about it any more.

OwtForNowt

Be happy with the £20. If they were too hard for you why did you let your son have one? :eek:

Sultan3

Start a national campaign group warning parents of the dangers of hard toffee and crowns.

Zoetoes

OwtForNowt wrote: »

Be happy with the £20. If they were too hard for you why did you let your son have one? :eek:

It was a cookie, not a bottle of vodka and 20 fags.

I have sensitive teeth anyway so don't eat things like dimes (even though they're really nice!) etc, so assumed that maybe it was just me, I wasn't expecting it to be inedible.

Zoetoes

Toothsmith wrote: »

Are you sure it's actually a 'crown'?

14 is very young to have had a tooth crowned.

If a tooth is broken in an accident, it's often built up with white filling until kids are at least 16 if not older - due to the nerve in the middle of the tooth still being very big, and so there not being much dentine and enamel there to drill into.

If it was just a white filling build up - then they fall off all the time at the drop of a hat.

I'd think you'd done very well to get the £20 voucher, and don't think about it any more.

No I'm not sure, it sounds as if it's just been built up as you say, I think that's all the dentist did.

It was originally chipped years ago when another kid swung a gate open and it hit him in the face but he has had it for about 6 years and been fine, just one of those things I guess.