Barclays, charged me over £3.23 overdrawn but shouldnt of been

Wig

MarkyMarkD wrote: »

Sorry Wig, but I don't think so. Dekaspace's post immediately before yours also reiterated the "Wednesday for the cash" point which I have to say makes no sense to me.

What I said was true, in the OP s/he states the case as we both believe it should be stated, "Cash wouldn't clear until Monday" All I was pointing out was that s/he did say it. S/he has since written confusing messages later on.

This is generally not the case, although it is in the slightly strange circumstance the OP refers to.

Uncleared money isn't "yours". It is still owned by the person paying it to you.

Unless it is cash or a cheque drawn on your own acount. I just wanted to point out, it's not as simple as taker920 was saying.

Wig

Was just going through some old posts of mine....

I just realised why the OP said that about cash not clearing until Wednesday. For this to be the case

If the OP paid in cash with a cheque on a single pay in slip, then the cash would not clear until the cheque had cleared. Another example of a poor banking system, at the very least the teller should have offered to take the cash in a seperate pay in.

pink_princess

I bank with barclays and i am surprised at this thread .I recieved a letter about 2 months ago about barclays personal reserve .Which is an unofficial overdraft added to each account in case you went overdrawn.It had a signing slip where you could refuse it being added to your account.I refused already had an interest free overdraft.I assumed this was to stop ridiculous charges like this.
I ve also never had to wait for cash to clear .
At weekends normally saturday nights (lol i wonder why) ,i transfer my nephew money on-line and he can withdraw it within ten minutes .No clearing time .
I would calmly ring customer services again tomorrow morning and see if you can arrange something to stop this happening in future.Like a personal reserve or small overdraft.
HTH and contact the company who is to blame.

d.edna

I've always been told the cut off time for Barclays is 4pm/4:30pm depending on the branch but to work to 4pm

If the staff were rude to you then I would ring complaints up and they might refund the charges, if it was the other way round don't expect them back as Ive learnt from Barclays they are nice to you as long as you extend the same courtesy back.

If the DD come out a week early, you should chase the originator and claim under the direct debit gaurrentee, (Assuming they never informed you etc) the charge should only be £8 for the letter as you should be within your buffer. (Assuming your on an accout like additions where they don't charge you for the buffer or on premier where its a £1000 interest free overdraft) if it was a BBA (Cash card or Barclays bank account) then there will be extra charges which the party at fault would be liable for.

Mark7799

pink_princess wrote: »

I bank with barclays and i am surprised at this thread .I recieved a letter about 2 months ago about barclays personal reserve .Which is an unofficial overdraft added to each account in case you went overdrawn.It had a signing slip where you could refuse it being added to your account.I refused already had an interest free overdraft.I assumed this was to stop ridiculous charges like this.
.

Judging by the number of threads that have mentioned this topic, I wonder if anyone who has incurred the new £22 charges has admitted to receiving (and reading) the letter beforehand advising of their implementation?

Wig

Mark7799 wrote: »

Judging by the number of threads that have mentioned this topic, I wonder if anyone who has incurred the new £22 charges has admitted to receiving (and reading) the letter beforehand advising of their implementation?

I've never heard of this letter (with a signing slip), and my OH (also Barclays) has not had one either.

Surely P.princess has said that you will be given the reserve OD unless you sign that you don't want it (an opt out scheme) so anyone who signed it must have known what they were signing, and therefore would not have done so if they wanted a buffer OD facility that they did not already have.

What I'm saying is that you seem to be saying everyone has recieved such a letter (Not the case) and that those people who have been charged can blame themselves for signing away (opting out of) the offer of a free OD..... assuming they rec'd the letter, why would they do that?

Mark7799

Wig wrote: »

I've never heard of this letter (with a signing slip), and my OH (also Barclays) has not had one either.

Surely P.princess has said that you will be given the reserve OD unless you sign that you don't want it (an opt out scheme) so anyone who signed it must have known what they were signing, and therefore would not have done so if they wanted a buffer OD facility that they did not already have.

What I'm saying is that you seem to be saying everyone has recieved such a letter (Not the case) and that those people who have been charged can blame themselves for signing away (opting out of) the offer of a free OD..... assuming they rec'd the letter, why would they do that?

Firstly, I am being cynical. I've made my comments on the sheer number of posters, mainly on the banking/current account boards who have posted complaining about getting these charges and claiming they have never received any letters from Barclays. I wonder how many of these (not accusing anyone, I have no proof) just didn't read the letter or thought it was a piece of junk mail. It wasn't a free O/D, it was a revised charging structure and required you to opt out if you didn't want it (I don't like the way it was done but that's for another discussion).

Wig

Actually I did get this letter, I just picked up "that Barclays letter filed under junk - that one day I'll get around to reading" and it does have a signing slip to opt out.

But I am adamant my OH did not get the same letter, I open all the banking stuff, and I would know if we received 2 of those letters. So I was half right.

I don't even know what my previous contract said would happen if I went over my agreed overdrasft..... perhaps you know? So was it better to opt out then? The PR thing says no interest is charged in the reserve but you are chgarged a whopping £22 every 5 days - which is disgusting IYAM - and illegal - but I guess we have to wait for the House of Lords or whatever to finally make a ruling on that aspect.

Anyhoo,
Whether OP agreed to the new fees structure or not is not the point of the thread. The point was that the OP paid in cash over the till on a Friday when the bank was open. The cash though taken and logged onto the computer was not credited until Monday - possibly Wednesday (may have been paid in with an accompanying cheque). Added to this the account went OD by less than £4. And Barclays not only refused to happily refund what could (and SHOULD HAVE) be explained away as an automated computer charge, but on top of that were rude and couldn't understand why a customer would be rightly outraged by this being possible.

pink_princess

Hi wig i believe the charges previously were £27 pound and after only 3 days.I think the new contracts for the reserve meet the new criteria set out legally ,therefore can t be claimed back .(please tell me im wrong on this) I wasn t been sarcastic to the original poster ,i really thought the new contracts ,set out in an easy to understand way would stop these huge charges been applied to people.
I was obviously wrong on thinking that ,the banks need to come up with a fairer way so people understand clearing times,debits,charges etc.Then maybe young people trying to keep in credit aren t being hit so often.
I think its a mix of big business using small print very well to their advantage and a young person who s had an expensive lesson to read it.
As i said she needs to contact the dd company as they may have acted illegally.
I HTH and if you havent opted out and your partner ,it will show clearly on your statement that the reserve is on there,and at what amount.
PP

Wig

pink_princess wrote: »

Hi wig i believe the charges previously were £27 pound and after only 3 days.I think the new contracts for the reserve meet the new criteria set out legally ,therefore can t be claimed back .(please tell me im wrong on this)

Hi there, sorry for late reply.
There is still a huge battle going on the courts. The first ruling has said that under current banking T&Cs these charges cannot be seen as penalties for breach of contract, because there was no breach of contract. But the Judge stressed that this did not mean he was saying the charges were either fair or lawful. And he ruled that the OFT could decide on what a fair amount to charge would be (this point is currently in appeal). Which means Barclays may want to charge £22 every 5 days, but until the case is settled it may not be a lawful amount to charge.