Pay postage costs to return faulty item

CYPER

Basically I bought a remote control socket for £6.29 total (£2.99 for postage), but the remote doesn't work at all. So I contacted the seller via email, but got not response. The I filed a claim, which I later escalated to dispute. So now PayPal says I'll get a full refund if I return the item with recorded delivery.

So what that means is at the end I pay like £2 for a lot of hassle and nothing else.

I contacted PayPal over the phone - no help at all. At least the lady did understand me, but said there's nothing she can do.

That is just not right. What would you suggest?

I was thinking about contacting my bank and getting my money back from there. Or as I have to enter tracking number into the PayPal dispute system I can put there something else - like fake tracking number and see what happens. But apparently PayPal verifies the delivery, so there is nothing much I can do.

Please help. It is not about the money, it is for my rights. I will feel like an idiot if I let them do that.

Nex0

Your not happy the item doesn't work but your quite happy to try and rip of the seller by entering false tracking details into a paypal dispute?

That's well out of order and is fraud.

Only way your get any money back is as paypal say is to return the item recorded delivery.

soolin

Like NexO says your only option is to return the item tracked at your own expense. A good seller should offer a refund for return postage as well, but since this seller let you go to a full chargeback this is not likely to happen.

You are free however to leave appropriate feedback.

Suggesting fraudulent behaviour is BTW unlikely to endear you to many people on here, either buyers or sellers.

CYPER

So I should consider myself happy paying like £2 for nothing? How would you feel about that? Let's not talk about all the waisted time, dealing with this matter and paying 0870 charges to talk to paypal (no help there either).

Well, then I'll just contact my bank and explain to them how I paid a certain amount for a product, which I received in non-working condition and how the seller does not agree to refund unless I return it on my expense. I believe they will be more helpful than PayPal.

soolin

CYPER wrote: »

So I should consider myself happy paying like £2 for nothing? How would you feel about that? Let's not talk about all the waisted time, dealing with this matter and paying 0870 charges to talk to paypal (no help there either).

Well, then I'll just contact my bank and explain to them how I paid a certain amount for a product, which I received in non-working condition and how the seller does not agree to refund unless I return it on my expense. I believe they will be more helpful than PayPal.

No you don't have to be happy, but I can't see your logical jump from that to fraud being OK If you accept that bad behaviour and fraud is acceptable then stop moaning about being ripped off by a seller, if bad users are OK then by default you are saying bad sellers are OK as well.

As for your bank, um, what exactly do you expect them to do here? Are you suggesting that if you buy somehting from anywhere, not only ebay that you are somehow insured against damage or faulty goods? If this is the case then it would be very welcome news to anyone using cheques or bank cards who could just charge back willy nilly for any yfault or damage.

Even credit cards don't automatically have that level of protection.

CYPER

soolin wrote: »

Like NexO says your only option is to return the item tracked at your own expense. A good seller should offer a refund for return postage as well, but since this seller let you go to a full chargeback this is not likely to happen.

Well this is definitely not how you do business.

Nex0

CYPER wrote: »

So I should consider myself happy paying like £2 for nothing? How would you feel about that? Let's not talk about all the waisted time, dealing with this matter and paying 0870 charges to talk to paypal (no help there either).

Well, then I'll just contact my bank and explain to them how I paid a certain amount for a product, which I received in non-working condition and how the seller does not agree to refund unless I return it on my expense. I believe they will be more helpful than PayPal.

Unfortunately things happen and without know the item details its hard to know all the facts.

If the item was new for example thlough then obviously the seller wont have tested it so it's probably as much of a shock to him as it was to you that the item didn't work.

As for your cost in phone calls well that's down to you at the end of the day not being happy with standard practice.

I certainly wouldn't refund anyone anything until I had the item back in my hands and tried it out myself in case they where trying it on which looking at your first post you seem more then happy to do.

Good luck with your bank your gonna need it.

soolin

CYPER wrote: »

Well this is definitely not how you do business.

Which bit?

This seller let you go to a chargeback which to me means the seller isn't acting professionally in the first place (I am asusming you exhausted all other lines of enquiry with him before going to paypal?) that is the process as ebay and paypal do it, and as a lot of online shops etc do it as well.

My point about 'good sellers' was possibly irrelevant, I merely suggested that a good seller if faced with a faulty product and a reasonable buyer would ask for the item back and then refund including the return postage.

I don't really understand your comment otherwise.

CYPER

soolin wrote: »

No you don't have to be happy, but I can't see your logical jump from that to fraud being OK If you accept that bad behaviour and fraud is acceptable then stop moaning about being ripped off by a seller, if bad users are OK then by default you are saying bad sellers are OK as well.

As for your bank, um, what exactly do you expect them to do here? Are you suggesting that if you buy somehting from anywhere, not only ebay that you are somehow insured against damage or faulty goods? If this is the case then it would be very welcome news to anyone using cheques or bank cards who could just charge back willy nilly for any yfault or damage.

Even credit cards don't automatically have that level of protection.

Forget about the fake tracking info I mentioned. That was just an idea in my head and clearly it is not going to work anyway. I'm willing to play by the rules if the seller does the same. And I don't think PayPal rules are fair. I'm going to solve this legally anyway.
I had a similar case before (Rad Here and got my money back from the bank, while keeping the bags. But now the amount is less and I paid with debit, rather than credit card. But will definitely contact them.

Nex0

CYPER wrote: »

Well this is definitely not how you do business.

You mean like trying to rip of the sellers such as yourself?

frivolous_fay

CYPER wrote: »

Well, then I'll just contact my bank and explain to them how I paid a certain amount for a product, which I received in non-working condition and how the seller does not agree to refund unless I return it on my expense. I believe they will be more helpful than PayPal.

I really wouldn't hold your breath.