Contract Xchange

mstopham

I have got an appointment for my telephone interview! Been told its more info about the job, a few questions and a listening exercise.

Can anyone tell me what the "few questions" are like? I am assuming they will be "give me an example of when..." and being good and bad customer service related. dealing with difficult customers etc. Would this be right?

watsonnicole1

Hi All :j ,


Hope everyone is well. I just today completed all the online info and voice recording for Contract Xchange and then did a google search for reviews and found you's

I used to work in a call center myself for 3 years for a well known bank and i can vouch that 10-12 calls a hour is very realistic.. (sometimes more if your quick & fast on the systems and like taffy keeps saying S/he is getting quicker so i guess the quicker and more confident you are the more you will earn)

I completed the PC test's though off my Laptop (vista) which is only: 1.60 giga hertz Intel Core 2 Duo so i am presuming that will fail? Only brought it about 8 months ago too :mad: so a new one will be in order.

Can i ask when did you need to get your CRB check done? Before or after the interview process?

Good luck to all those who have submitted your applications.

To all those currently taking calls: How is it going? How many calls are you on? and ost of all.. Are you glad you took the plung and went for it?

x

taffy056

mstopham wrote: »

I have got an appointment for my telephone interview! Been told its more info about the job, a few questions and a listening exercise.

Can anyone tell me what the "few questions" are like? I am assuming they will be "give me an example of when..." and being good and bad customer service related. dealing with difficult customers etc. Would this be right?

that pretty much sums it up, they want to know in your words about relevant experience, you don't need call centre experience though

taffy056

watsonnicole1 wrote: »

Hi All :j ,


Hope everyone is well. I just today completed all the online info and voice recording for Contract Xchange and then did a google search for reviews and found you's

I used to work in a call center myself for 3 years for a well known bank and i can vouch that 10-12 calls a hour is very realistic.. (sometimes more if your quick & fast on the systems and like taffy keeps saying S/he is getting quicker so i guess the quicker and more confident you are the more you will earn)

I completed the PC test's though off my Laptop (vista) which is only: 1.60 giga hertz Intel Core 2 Duo so i am presuming that will fail? Only brought it about 8 months ago too :mad: so a new one will be in order.

Can i ask when did you need to get your CRB check done? Before or after the interview process?

Good luck to all those who have submitted your applications.

To all those currently taking calls: How is it going? How many calls are you on? and ost of all.. Are you glad you took the plung and went for it?

x

I did everything after I got the job, though I did have a crb check already, you need a basic disclosure that takes about 5 working days.

10-12 calls an hour is what I am aiming for, doing about 7 at the moment, I would say though that you would be far better getting a pc rather than a laptop, you get much more for your money, space permitting off course.

And by the way I am a 'he' best of luck!

littleange

What are the calls for if they are not for gas?

Tombo

littleange_com wrote: »

What are the calls for if they are not for gas?

That is exactly what I was thinking, lol.

littleange

Any one registered for the flat rate VAT scheme? if so, in what trade sector?

Has anyone registered for annual accounting for VAT?

taffy056

littleange_com wrote: »

What are the calls for if they are not for gas?

well BGS do a number of products including gas/elec, so the link below will show you the products we work on for 99% of the calls I have taken so far, hope it helps

http://www.britishgas.co.uk/products-and-services/regional-pricing/maintenance-and-breakdown-care.html

littleange

taffy056 wrote: »

well BGS do a number of products including gas/elec, so the link below will show you the products we work on for 99% of the calls I have taken so far, hope it helps

http://www.britishgas.co.uk/products-and-services/regional-pricing/maintenance-and-breakdown-care.html

This is still to with gas

taffy056

littleange_com wrote: »

This is still to with gas

yes, but not the products themselves, you will only be dealing with these, and forwarding other calls to the right dept should they come to you in error. you are not dealing with any energy supplies