Primus moving to india

steveharris

i dont think you would be able to break your contract simply because primus may or may not be moving to India as i doubt that would be one of the ts and cs

steven_cardwell

steveharris wrote: »

i dont think you would be able to break your contract simply because primus may or may not be moving to India as i doubt that would be one of the ts and cs

I phoned them this morning, to find out the date when my 18 month contract should end, i signed up on the 23rd August last year, but the guy i spoke to gave me different dates, for calls, broadband, and line rental, the best one was the line rental date of July next year!

This was all down to them not charging for line rental till January, my last line rental bill from BT was up till 3rd Sep 07, so as far as i'm concerned if my calls were set up on the 23rd August, and i was taking a package from them at £29.99, then the date of my contract is when i agreed to take the package, not when they decided to actually start charging for the line rental, it is all starting to become a joke, and will be even worse, if you have to try and sort anything out with an Indian call centre.

As to the T&C concerning that, as i was saying to the guy i spoke to at Primus this morning, the UK based call centre, was a selling point, and was always made clear by Primus, that it was a UK call centre and free uk broadband helpdesk, when they were selling their product, i personally would NOT have taken any product off them, if i knew i would have to use an overseas call centre, so in that aspect, perhaps, not an obvious T&C, but certainly, it is breaking any sort of terms that the customer has, towards who they use to provide their calls/broadband/line rental.

Primus, has been a joke since the start of the year, and i am going to write a letter to them, as, since the beginning of the year, every bill has been overcharged, and i have to phone to get credit on it every month, the 3 days without broadband earlier this year, without any notification, sorry or credit for loss of service, the loss of email, on more than one occasion, overcharging on every bill this year, eratic billing, yet again, no notification that they would be billing every 3 weeks to catch up with missing bill from January, now they are trying to add another 6 months to the expiry of the line rental contract.

If you add the hidden T&C that appeared out of nowhere over the £15 cashback as well, when they tried it on, with the chargeable call, when the cashback was supposed to be for taking their broadband service.

There is only so much a customer can take, before enough is enough, and i am going to write to them, i was a happy customer with them, and even told other people about them, now i wouldn't recommend them to anybody, and i just want out of my contract, and i would say, i have up till now been very patient with them, and although they maybe haven't broken any of their vague T&C, of which as a customer, i have never ever been sent, mind you i never got a letter for the package i am on, let alone signed a paper contract, so how legally binding is the verbal contract that i am on then?

pink08pink

i called today and got out of my 18 months contract as my BB was not working right and was calling all the time to get some1 to look into it. so thats me O2 for BB and sky for call £17 a month got TV as well the BB is not that good but O2 is good for BB. if any1 is looking to get out the contract can do it over the phone like it did i think. had about 6 months left and i was told something wrong. people should call and find out when your contract will end. and try to think when u started. :spam::spam:
ALL U CAN DO IS ASK
it may take sometime all u can do is try

theloft

Whew! My contract ends early November and I have cancelled with Primus and signed up with 02. I might well have re-signed with Primus but they were not offering any deals or incentives. I am so glad I did not re-sign as I've had it up to here with Indian callcentres with Dell!.

steven_cardwell

I have got out of my contract with Primus as well, now with o2 for broadband, and awaiting the change over date of 14th November for my calls and line rental to go back to BT.

Can't believe the difference in Customer Service from o2 to Primus, from my experience lately, it would seem that Primus have given up, as no one seemed to be bothered following any of my queries up, and in the end it took a letter to their legal department (address from Otelo), before Primus would put their hands up to the catalogue of errors that has happened over the last 12 months.

Just a shame that their billing is that far behind, that come the 14th November, i will end up paying o2, BT and Primus, not unless they actually get their act together and produce a final bill, rather than continually bill month after month, till they eventually catch up to the billing of the 14th Oct-14th Nov.

What started out as a company that i would recommend to family and friends, has turned into a joke, that never said sorry for changing T&C for the £15 cash back on their original broadband offer (the one where the mysterious 1 chargeable call meant the cashback, that no one ever got told at the point of sale, for broadband not a phone package!), the 3 days without broadband, the 2 times the email went down, with one of these times being over at least a week.

No discount on the bills for these problems, then the sorry state of the Jan bill that appeared then disappeared, unless you phoned them, no email or letter saying what was happening.

Billing every 3 weeks, again without any mention that they were going to do this, it became a lottery when in the month the bill would appear.

No idea how this all works, but funny how, i phoned o2 and BT the same day, o2 took over the broadband with a MAC code, on the 3rd October, but BT can't take the line and number over till the 14th November (the 14th being the date that Primus bills from every month, co-incidence?)

Looks from that, that due to the MAC, o2 are in control of the switch over, but with the phone, BT is waiting on Primus to release the line?

If this is the case, considering that i phoned both o2 and BT at the end of September, it would look like Primus is being awkward right to the end.

christie_m

I'll repeat the comment from Heinz earlier "I see trouble ahead..."

Re Primus - It was good while it lasted. While BT use off-shore call centres atleast I've experienced how bad/good they are on a few occasions over the past few years - better the devil you know!

Hi ho Hi ho it's back to BT we go....[free printer bagged through the BT sign-up process]

:T

the_devil_made_me_do_it

So.. is the general consenus scrap Primus?

As for over seas call centres, none can be worse than Hewlett Packard.

Ice_2

I have been trying to jump ship since they told me about the £1.50 charge for the paper bill each month...thats £18 a year for 12 bills I didn't ask for...but everytime I ring them they don't answer...it just rings all the time...anyone know what the best time to ring is...
thanks...
my last bill was £3.04p which 39p was calls... so I would rather go to sky for a fiver a month and get unlimited calls 24/7 sorry for the staff at Primus never a good time of year to be out of work...hope your year gets better for you all...nice one primus not only have you upset your customers but you have sacked your great staff...I see trouble ahead for the company...this could just be the nail in there coffin for this move...
bye bye primus...:eek:

Ice_2

rang up today I have to either email them or write to them to cancel...
so I have emailed them also I have cancelled the direct debit...and rang bt and changed my phone number so that should work and get rid of them...
byebye primus...

Heinz

Ice wrote: »

I have been trying to jump ship since they told me about the £1.50 charge for the paper bill each month...thats £18 a year for 12 bills I didn't ask for.

Most odd. I've never had a paper bill from them - and a charge for getting one has never been mentioned.