Check Supermarket Receipts

loupegaroue

It's all very well shopping wisely, comparing prices and looking out for special offers, but do you check your till receipt?

I do (and I remember what I should have been charged). Almost every week I'm overcharged anything from 60 pence to (this weekend) £15.00. I'm not sure if I am allowed name the culprit, but I shop at a place starting with a capital S (and it's not Safeway or Somerfield). They never undercharge me, so I believe it's a deliberate policy. There's never a problem getting a refund; I point out the overcharging at customer services, they check, refund the cash and apologise.

How many people check their receipts, 'though - they must be getting away with millions - of your money.

Emma37

I don't always check my receipts, but the last couple of times I have done and both times found errors. I'd bought items which were buy one, get one free and I'd been charged for two. When mistakes are made they never work in our favour do they?

When I've taken the receipt to Customer Care and pointed out the mistake they never seem to know anything about it. So other shoppers who've bought the same things might not have realised they haven't had the benefit of the offer.

CHR15

loupegaroue wrote: »

I shop at a place starting with a capital S (and it's not Safeway or Somerfield).

Is it SAINSBURY'S??

Why on Earth not name them if they are offering you a sub standard service?

omen666

Checking your receipts is standard if you don't you deserve to lose your money

C_Ronaldo

Theres another thread on this somewhere, its standard practice to check the receipt,

Pollycat

I never leave a shop without checking my receipt.
Sometimes a bogof deal has expired (and is reflected in the till receipt) but the shelf label does not reflect this.
As I tend to buy most of my groceries only when they're on special offer, I go to the CS desk to point this out and get the refund.

so I believe it's a deliberate policy.

I personally don't agree with this statement.

Wherever possible, I keep an eye on the till to see what is going through, I know this is almost impossible when trying to pack bags for a weekly shop though.

Recently in Next Clearance, some trousers that had been marked down to £4 went through at £12.
I was watching carefully and pointed it out to the assistant.

It's also important to be aware when buying bogof items of different values (e.g toys in Woolworths) if you have a number of items.
You need to ensure you put the items of similar value together - or buy them in seperate transactions to get the maximum value.

Sssssss

loupegaroue wrote: »

so I believe it's a deliberate policy.

I sometimes suspect this because I have never ever been undercharged, in my local supermarket 60% of the time I'm overcharged, I'm lucky I have time to check, but what about the mum with 3 or 4 screaming kids, no it shouldn't be down to the customer to check it's the supermarkets responsibilty, there is enough technology out now to get it right!

blossom30

I always check my receipts and often get mistakes found. Asda compensate by giving you back the difference plus a gift card to the value of £2 and Tesco now give you double the difference of the overpayment (at one time they gave you the product). I have to say though you get nothing at Morrisons , or Somerfield and I have found errors in these stores also. I am not too sure about Sainsburys as I don't shop there that often. As said ,it pays to always check...shrewdalx

calleyw

That is why you really need two people to shop. One to pack and one to keep an eye on the till.

Last night I was in the said supermarket and was buying reduced to clear items. I just happened to look up and notice one of the items went through at full price. The till operator was very nice and voided it for me and put it through again.


Yours


Calley

Francesanne

I've been caught a couple of time in my local Co-Op. I'm keen on a bargain and often get good reductions. If they don't put the reduced label over the original bar code you end up paying the original price. I've learnt my lesson the hard way and have often held up other customers by pointing out their error. Do get irrated when you have to give your name & address to get your money back.

beyond_skint

Also check for dates.

I bought a pack of ready sliced runner beans from asda last week and they were out of date by 2 days!!!!

They tasted alright though:D