overpayment on credit card and can't get a refund!

tictax

How about closing the card? Would the cc company not have to transfer the money back to you in this case?
Alternatively could you not write yourself a credit card cheque (I know you will pay for it in a fee but it might be an easier option.)

normanmark

tictax wrote: »

How about closing the card? Would the cc company not have to transfer the money back to you in this case?
Alternatively could you not write yourself a credit card cheque (I know you will pay for it in a fee but it might be an easier option.)

What good would closing the card do? If he's overpaid by £777 on the card then he still owes that £777 to pay to the credit card company.

NickX

Some confusion here, the problem appears NOT to be a positive balance on the Credit Card, it is that the OP has overpaid the hotel and the hotel are refusing to refund the funds.

Well I've never heard anything as stupid as "we do not do refunds", ofcourse they can do refunds.

First off I would complain to the Hotel Manager explaining precisely why you have been overcharged by £777 and demand a refund.

If this is not forthcoming then go to the Credit Card company and dispute the transaction. It is your money and for them to retain it is fraudulent. Under Section 75 of the Consumer Credit Act, the Card Provider have equal responsibility for the transaction as the hotel and can issue a "chargeback" to reclaim the funds.

Good Luck.

mrsmoneyspender

thanks for all the help
i checked with my c/c company who told me i could get a refund and this morning i have spoken to the hotel again with the advice from all on this forum and got my refund
thanks again:)

NickX

mrsmoneyspender wrote: »

i have spoken to the hotel again with the advice from all on this forum and got my refund

Great News, really glad you got it sorted
Hope your daughter has a fastastic wedding day :beer:

Goldensmile

I accidentally made an over payment of £1152 to my Citi credit card and they now say I have to wait 10 working days before they will move it back to my current account. They have given no reason for this, other than it is their policy. I appreciate that, however, at this time of year, I could well do without being well . . . without! :mad:

The overpayment was made on 10 December so I have to wait until 27 December before they will entertain me and goodness knows how long it will then be before it is credited to my account. That's if they don't decide they are going to send me a cheque instead.

As far as I can see they are just procrastinating with my money so that they can make interest from it. Correct me if I'm wrong. :mad:

Would appreciate any help you can offer. :T

Moggles_2

Goldensmile wrote: »

I accidentally made an overpayment of £1152 to my Citi credit card and they now say I have to wait 10 working days before they will move it back to my current account. They have given no reason for this, other than it is their policy. I appreciate that, however, at this time of year, I could well do without being well . . . without! The overpayment was made on 10 December so I have to wait until 27 December before they will entertain me and goodness knows how long it will then be before it is credited to my account. That's if they don't decide they are going to send me a cheque instead.

Judging from posts to this forum, the chances of Citi posting you a cheque are so remote, you can discount it.

As you know, credit card companies take a dim view of any transaction which breaches their Ts & Cs and where payments/balance transfers result in overpayment, some (eg. Citi, HBOS, HSBC) will insist on returning the surplus funds to the account from which the money has been sent.

Credit cards - other than Egg Money - are not designed to carry a positive balance. Most lenders are relaxed about one-off modest amounts that arise temporarily (due to a refund, for instance, or making a one-off manual payment too close to your direct debit payment date), but some card provider's Ts & Cs specifically prohibit payments/balance transfers that place the account in credit.

So, as you've discovered the hard way, it pays to calculate your monthly repayments with care

Goldensmile

Thanks Moggles, appreciate your taking the time to respond but I think you've missed the point. :rolleyes:

I can assure you that Citi will refund the money to my current account as this has happened to other people I know in the past.

My problem is that they've said I cannot get the refund before 10 working days and I wanted to know if that was legal/permitted/whatever, i.e. hanging onto my money for a specific period.

Thanks also for your comment on taking care when I'm calculating payments - surely that's stating the obvious and a bit like shutting the stable door!! :rolleyes:

jamalfatty

Overpaying your credit card to the tune of over £1k may have set alarm bells off with regards to money laundering so a delay might be caused while they look into it. I'm only speculating but i would imagine it's certainly not normal for someone to make an overpayment of this size

Moggles_2

Goldensmile wrote: »

I can assure you that Citi will refund the money to my current account as this has happened to other people I know in the past.

You've misread my post. I didn't say Citi would not do this.