Upgraded to First Class - but how???

hammy_the_hammer

panda i can only say best of luck with dealing with continental ....it can be like banging your head against a wall. i fly with them sometimes through necessity but you keep your fingers crossed that you don't have any complications. (most legacy US carriers are the same to be fair).
make sure that any emails you have from them 'rectifying' the problem are taken with you on the trip .....even then they still sometimes fail to comprehend what their head office is instructing them to do!
be warned

PandaPants_2

hammy_the_hammer wrote: »

panda i can only say best of luck with dealing with continental ....it can be like banging your head against a wall. i fly with them sometimes through necessity but you keep your fingers crossed that you don't have any complications. (most legacy US carriers are the same to be fair).
make sure that any emails you have from them 'rectifying' the problem are taken with you on the trip .....even then they still sometimes fail to comprehend what their head office is instructing them to do!
be warned

That's a great idea, thank you!! :money:

jackieblack

PandaPants wrote: »

Thanks for the replies. I'm going to email them and see what they say. Im hoping we can down-grade again if it's using all our miles....

Let us know the outcome!

PandaPants_2

Im even more baffled now got the follwoing email from Continental....

Thank you for your inquiry. Unfortunately, he did not have enough miles in his OnePass account to complete the upgrade (the miles needed are 15,000 per person). Also, you cannot use Virgin Atlantic miles to complete an upgrade, only Continental or Northwest Airlines miles.

Yet in the booking in my account we are still in First Class!!

jackieblack

At least you now know that your Virgin miles are safe.:T

I guess all will become clear when you check in!

blindman

PandaPants wrote: »

Im even more baffled now got the follwoing email from Continental....

Thank you for your inquiry. Unfortunately, he did not have enough miles in his OnePass account to complete the upgrade (the miles needed are 15,000 per person). Also, you cannot use Virgin Atlantic miles to complete an upgrade, only Continental or Northwest Airlines miles.

Yet in the booking in my account we are still in First Class!!

Does that also confirm on CheckMytrip?

PandaPants_2

I just checked again and we are back in economy...
I maybe shouldn't have emailed them.... :rotfl:

jackieblack

PandaPants wrote: »

I just checked again and we are back in economy...
I maybe shouldn't have emailed them.... :rotfl:

I know the thought of a free upgrade is nice, but it doesn't sound like the upgrade would really have been that great.
I think you did the right thing, if only for the peace of mind.

PandaPants_2

Im 99% sure they would have realised and downgraded us anyway... No point getting our hopes up.

Pollycat

I really do think you did the right thing and clarified this before you fly.

If your OH really had upgraded you and they'd taken airmiles (?) from you for it, it would have been too late to argue the toss when you were checking in.

5 hours is not really that long a flight (IMHO).

Enjoy your holiday.