The Mystery Shopping thread - part 5

Oggyoi

Hollypear wrote: »

FYI If anyone is waiting on the late payment from FLF it will be in your bank account lunchtime tomorrow.

I emailed FLF last week for my log in details, I thought they had shut down. I haven't been on their site for almost 2 years...

I used to do a service station which had a chicken place there and they'd combine it with the creditcard job, so it was good.
Since they lost the chicken and pizza, I did less and less for them.

Does anyone do much for FLF nowadays ?

aligerdie

Hi there

Just a quick question, I've got my first supermarket audit tomorrow and I'm a bit nervous! Silly to ask this, but where do people normally sign in? do you just go to customer services or something? And do you ask for someone to come and see you or just go and do your thing?
I've read through that post that was written a couple of days ago explaining everything which was really helpful. One thing I can't get my head round though is the 'product range to be stocked by store'. Could someone explain how I do that? (in simple terms )

Sorry for the questions, I'm really nervous and hoping I can get the hang of this eventually so I can keep doing them!

bobthego

learning_to_drive wrote: »

Did anyone get an email from BARE explaining that we would be getting a number of exciting emails and what not.

I've not yet, maybe you are a chosen one

Becles

There will be a visitors book somewhere to sign in, and it varies from store to store. Sometimes it's on the customer service desk, sometimes it's at a reception desk near the staff and visitors entrance and sometimes it's in a security office. Ask at the customer service desk and if it isn't there, they will point you in the right direction.

I haven't seen the brief for the job you are doing, but I'm guessing 'product range to be stocked by store', means you have to check that the product is on their stock control system. If you ask a manager or go and find the stock control office, they will be able to look it up and check it's on the system.

Just thought of another tip when I was working yesterday. If you need to speak to a manager, don't ask customer services to put a call out as they tend to get ignored, or the manager rings and customer services say there's a rep here and they say tell them they are too busy! It's more effective to find a shelf stacker and say "can you take me to the <department> manager please?" and the manager is less able to give an excuse not to speak to you.

Manfred

Hi Everyone,

Got a couple of quick questions that I'm sure you knowledgeable lot will know about:

1) For those who have done jobs for RE, it says they pay out twice a month and it's showing that I've been paid (as I completed my first job well before the 15th) but nothing has turned up in my account yet - is there usually a delay ?

2) The Gym visits on RE don't show an assignment fee - what's that all about ?

Thanks

aligerdie

Becles wrote: »

There will be a visitors book somewhere to sign in, and it varies from store to store. Sometimes it's on the customer service desk, sometimes it's at a reception desk near the staff and visitors entrance and sometimes it's in a security office. Ask at the customer service desk and if it isn't there, they will point you in the right direction.

I haven't seen the brief for the job you are doing, but I'm guessing 'product range to be stocked by store', means you have to check that the product is on their stock control system. If you ask a manager or go and find the stock control office, they will be able to look it up and check it's on the system.

Just thought of another tip when I was working yesterday. If you need to speak to a manager, don't ask customer services to put a call out as they tend to get ignored, or the manager rings and customer services say there's a rep here and they say tell them they are too busy! It's more effective to find a shelf stacker and say "can you take me to the <department> manager please?" and the manager is less able to give an excuse not to speak to you.

Thank you so much for your really helpful post. Do you normally ask to see a manager straight away? or just do what you need to then speak with someone? Sorry for all the questions, I am really nervous!

ellie9ellie

Manfred wrote: »

Hi Everyone,

Got a couple of quick questions that I'm sure you knowledgeable lot will know about:

1) For those who have done jobs for RE, it says they pay out twice a month and it's showing that I've been paid (as I completed my first job well before the 15th) but nothing has turned up in my account yet - is there usually a delay ?

2) The Gym visits on RE don't show an assignment fee - what's that all about ?

Thanks

I can help with the payment querry. Even though RE state that you have been paid it won't hit your account now until the 25th. I think they state they pay twice a month on the 15th and 25th. Last time mine said I was paid on the 6th and I checked every day but no money but I eventually go it on the 15th. HTH

Sorry I can't help on the gym jobs - I don't seem to get those where I am.

Becles

It depends on the job. I normally say when I sign in that I may/will need to speak to the .... manager, so they can be made aware that I am there. That's useful as if you get told something like there's a meeting at 3pm, you can make sure you find them before the meeting. I only go and look for them when I need to speak to them though.

princess_leia_3

Ooh GFK have paid me today, but RE isn't showing as paid on mine and the next date for pay on my screen is 29th, so it should go in then.
I don't know about the gym jobs either sorry, or the audits - makes me sound a bit useless, but I'm not really LOL

ellie9ellie

princess_leia wrote: »

Ooh GFK have paid me today, but RE isn't showing as paid on mine and the next date for pay on my screen is 29th, so it should go in then.
I don't know about the gym jobs either sorry, or the audits - makes me sound a bit useless, but I'm not really LOL

I'll check my account today. GR paid me yesterday as well so that should go through today as well. My christmas fund is looking OK. I'm going to ban my daughter from watching the telly as every time a toy comes on she asks "can I have that for Christmas?". Have had to explain that Santa has to buy presents for everybody!!!