Why does my broadband disconnect when phone rings?

$17mma

Do you have call waiting on your phone line?

This may cause the disconnection... I had this problem.. dont know why.. had to get it taken off landline..

JohalaReewi

If you can, plug your ADSL modem into the BT master socket (via microfilter of course) and unplug all other telephone extensions. See if you still get the same problem. If you do, report it to your ISP. If you don't, you probably have a fault on your internal extension wiring which BT will charge to sort out.

Hillfly

You do need a filter in all sockets even if there is no device plugged in.

I had the same trouble when i had an analogue phone plugged into the filter too.

towerob

Why on earth would you need a filter in a socket with nothing plugged into it? Its there to stop you hearing the data when you use the phone. If nothings plugged it then its an open circuit.

cajef

towerob wrote: »

Why on earth would you need a filter in a socket with nothing plugged into it? Its there to stop you hearing the data when you use the phone. If nothings plugged it then its an open circuit.

While I agree with your post, why resurrect a thread that is over four years old.

kwikbreaks

Hillfly wrote: »

You do need a filter in all sockets even if there is no device plugged in.

Complete rubbish.

kwikbreaks

cajef wrote: »

While I agree with your post, why resurrect a thread that is over four years old.

Rats - I didn't spot that or I'd have ignored this entirely.