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Why does my broadband disconnect when phone rings?

I have a new tiscali broadband connection and amongst other problems the connection always drops either when the phone rings or an outbound phone call is made.

Anybody know why this is and how I can prevent it?

Thanks
I am a cider drinker - like my father before me.
«1

Comments

  • Have you a new microfilter installed.? (splitter)

    Similar to this


    ADSL_Microfilter.jpg
  • woj101
    woj101 Posts: 207 Forumite
    Naturellement
    I am a cider drinker - like my father before me.
  • It is probably a dodgy filter. The first four BT sent us all completely didn't work.
  • Al_Mac
    Al_Mac Posts: 5,519 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Got one in ALL sockets?
  • woj101
    woj101 Posts: 207 Forumite
    Bien sur, monsieur - all with a device plugged in anyway.
    I am a cider drinker - like my father before me.
  • Al_Mac
    Al_Mac Posts: 5,519 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I was told it was all, device or not.

    But then I am not an expert.

    :o
  • I had similar problems when I had an analogue phone installed in the bedroom. When I removed it and just used my digital (cordless) phones, the problem stopped
    I'm Glad to be here... At my age I'm glad to be anywhere!!
    I'm not losing my hair... I'm getting more head!!
  • Neighbours who had ADSL suffered the same problem a couple of months ago, after various tests - and discovery the problem started at the same time - it was clear the problem was actually with BT's exchange. After they both complained - BT admitted it was a fault at the exchange. When fixed both started working !

    So - my suggestion is, if you've followed others suggestions - checked your cabling and rulled out any issues with phones and/or ADSL filters - contact BT and ask them to see if there are any similar reported faults at your exchange (but make sure you don't become liable for a chargable engineer callout).

    (I'm on Telewest - so was'nt affected)

    :cool:
  • Are you using an extension cable at all to get your phone line to the pc?
  • star1_2
    star1_2 Posts: 424 Forumite
    Make sure your wiring includes Splitters. There are two main ways of DSL'ing a line. Put one splitter at the master socket and take all the extension wiring from the filtered side of the splitter. Connect your PC to the DSL port. Or use your existing cabling and install a splitter at every point where a phone is connected and connect your PC to the data point on one of the splitters.

    The enclosed link (scroll to the bottom of the page to see diagrams of what I am describing).

    http://www.adslguide.org.uk/guide/connections.asp

    Good Luck

    :cool:
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