Freebie Successes by Letter / Email - What have you recieved? (merged)

ThinkingOfLinking

bexxie90 wrote: »

Or if you have a genuine complaint they send out coupons but whats the point if the supermarket refuses them. I got sent £20 from Gillette (proctor and gamble) and ASDA wouldnt take them but I spent £12 on Gillette couldnt buy that amount as would be over-run! Dont know what to do with the darn voucher now. lol
x

Try using it elsewhere? Tesco are very good at accepting MOCs etc.

sarsief

I had a bit of a rotten run after christmas, with a House of Fraser item not being included in my package (and me having to chase them up to find out why not). Apparently they were out of stock and would give me a refund or credit note - however this was only after I asked question after question and sent email after email. I wrote a very disappointed email regarding their lack of customer service and how I wouldn't be using their service again and was told that they were very sorry and I would get free delivery next time I ordered online ... hmm, good to see they were listening!!!

My other item was a gorgeous MAC eyeshadow compact that the delivery order status had as already having been delivered, but I had not received either the item or a notice of delivery from the post office.
Again, I was told that the item was out of stock and offered a refund or delivery of other items up to the value of the ordered item. I requested the refund but 3 weeks later still hadn't received it. I find it really hard to chase up these things as not allowed to make personal calls at work and don't have a landline, so was having to go through email. I finally got hold of a very nice customer service lady who said she would organise the refund to come through asap and apologised for all the delays. I noted in my email that although I was very disappointed in how my order had been handled I really love MAC products and could they give me a few samples? She responded that they didn't have samples, but she would send me a apology gift in the mail - it turned out to be the eyeshadow compact I had ordered but with different coloured eyeshadows! Fantastic apology gift, worth at least £30!

cooldude255220

Hello everyone. I emailed mccain yesterday complementing them on their potato smilies and I got this email:
Thank you for your email. We really appreciate your feedback and I will certainly pass your comments onto our Marketing Department. l will also send you some complimentary vouchers to put towards your next purchase as a gesture of goodwill.

I do hope you continue to enjoy our products in the future

Regards
Jenny
Customer Relations

So I'm looking forward to them ariving. Sorry to hear about your proble sarsief, but I'm glad you got it sorted out.

nightsky224

Todays complaints

Me Love sushi takeaway - Complained about the salad smelling a bit funny. Didn't expect anything just wanted it rectified. Sent apology and are sending me vouchers in post

Emailed aunt bessies as some y puds cooked inside out.... dont ask

Emailed Cafe Nero as coffe has gone really bitter over last 2 weeks and have had 3 half full coffees.

Will have to wait and see if they respond!

cooldude255220

I know you said dont ask... but how can yorkshire puddings be cooked inside out?

liquidlives

Complained to Zizzi about badly cooked pizzas and got sent £30 voucher.

ravernoloo

How did everyone get vouchers for complementing mccain? I got 'thanks glad you enjoy our products!'

liquidlives

ravernoloo wrote: »

How did everyone get vouchers for complementing mccain? I got 'thanks glad you enjoy our products!'

Bad luck! Same thing happened to me with Andrex, everyone else was getting vouchers and I got "thank you for your compliments, but we do not send out vouchers". Er...

ravernoloo

I know, me too! I guess they have just been swamped with so many requests from us lot that they have to turn some people down!

nightsky224

cooldude255220 wrote: »

I know you said dont ask... but how can yorkshire puddings be cooked inside out?

lol Put them in the oven (the batter ones not the 6 mins ones) waited, waited, waited and they didn't rise, took them out 5 mins after they were due out took one out of the casing and it was burnt underneath and looked like it had tried to rise downwards lol