MONEY MORAL DILEMMA. Should Kate return a sale frock with a full price receipt?

tinale

Most certainly have done this before if it goes down at least half price especially in a short period of time i will do it. I was shopping with my daughter a few weeks ago and a pair of shoes she had bought the previous day had gone down half price! I told her what i would do. When she realised it was worth nearly a full days pay to her, she bought another pair of shoes and then got her refund. It was only £25 but my daughter works hard for the small wage that she gets so if its not illegal i dont see the problem. I have also been in various stores where they will give you back the difference free of charge if you take back an item you have bought then gets reduced.

ebenezerella

isn't she deceiving the shop because the shop is making a profit. Would not do this.

KITT_2

Reading the forum replies - It strikes me that some people are not picking up that the unworn sales dress was returned within the return date of the original receipt - this is usually 28 days or less with most shops. Worn or unworn seeing your dress slashed can be a real kick in the teeth!!!

If the dress has been worn - I weigh up if the dress has been worn just how much I like it, how much more I will be able to wear it, etc and most the time just absorb the loss.

Even if you are loaded - it makes sense to buy the (unmarked, unworn) sales dress (if you are lucky enough to still find it in your size) and return it with the original receipt - as I said before I do this all the time with the full knowledge of the person on the till (whether it be assistant or manager). Most stores realise that if they refuse you are perfectly within your rights to return the full price item/s for the full refund and come in an hour later and buy the sales dress, so not only you but the store loses out because good shopping relations are lost.

The only store that it is not possible to do this with (maybe they have been taken unfair advantage of because of their 90 day refund policy) is Marks & Spencer - I bought a £40 dress but did not wear it - was not sure if I liked it so toyed with the idea of taking it back and on my next visit approx 3 weeks later I took the dress to customer services for a refund and was delighted to note that it had been slashed to £10.

When I said I would like to buy it back at £10 I was refused and told it would put back on the sales rack next morning if I would like to come in again???? Hardly good customer relations - definately went off the dress after that!!!
AND do not buy much from M&S as a result!!!

Most small clothes stores do not offer a refund - just an exchange so this problem really only affects the larger chain stores and with the £100s I spend in each of them - do I feel guilty - DEFINATELY NOT!!!:money:

alohahawaii

topgungaz wrote: »

Here is a little point for all the yes I would people. These days most stores have cctv watching the tills and if they suspect you of doing this , they will note it and every time you shop in that store they will be watching , also thats why most ask for name and address, when you return items. And if you return items often they will start keeping notes of what you return and why.

They don't do this at all, most of the people who work in these shops are only thinking about how many hours they have left till their shift finishes. Plus you aren't doing anything wrong you're only returning stuff and that is legal no matter how many times you do it.

USA_Amy

ABSOLUTELY!!! Like M&S, in the USA shops recognise that buyers will go to great lengths to ensure they have the lowest price possible and therefore offer refunds with the production of a reciept for a product purchased less than 30 days prior to the item going into the sale.

they know that it can be taken advantage of - ie: buyers purchase at Macy's the week before the big sale, ensuring they have exactly what they want without the hassle of queueing to get in and then simply get a refund for the sale price... but generally it ensures that customer service is second to none and purchasers are secure in the knowledge that they can purchase anytime. the responsibility is then on them to arrive back at the store in fewer than 30 days to request a refund.

Sarah_Joanne

I don't think I woul dhave any problem doing morally, however I probably couldn't be bothered to go back again to the shop wo refund the dress. And if I did, knowing my luck, it would have the little dot on the label showing me up to be trying to fiddle them, and then I'd be mega embarrassed! So all in all, no I wouldn't!

dorien

Mazzie wrote: »

Yes of course she should take it back. In the USA & Canada Wal-Mart have a policy that if you purchase something from their store and it goes on sale within 14 days of it being purchased you just take your receipt into the store and they will refund you the difference. So if you paid $50.00 10 days ago and today it was on sale for $25, they would refund you $25 for just showing them the receipt. Doesn't matter if you have worn it or not, you don't have to take the item into the store either. This is a great policy and probably would solve a lot of headaches for retailers in Britain if they adopted the same policy.

I work for George at Asda, and as it is part of Wal Mart I dont see why we cant adopt the same policy here. I am going to contact head office to see if this applies here, its definately not made public knowledge..so lets find out.
Will keep you informed

jgriggle

I'd do it, and I work in retail! You're just exploiting a loophole, which even this website encourages you to do

Zork

geri1965 wrote: »

Of course, police cells are full to bursting with people who have committed this heinous crime.

Sadly, police cells are full of people for lesser crimes than this.

sheree

I've had problems with tesco's twice in the past. My mother-in-law has brought my birthday presents at same time as my christmas present as my birthday is just after christmas. When I have received my birthday present which is after the January sales have started maybe have not liked it, or it did not fit, but as she would not give me the receipt when I have taken them back to the store they have said I could exchange for sale price (original price £8, but sale price £4). I have then gone around the shop and seen the same item on the shelf but they were still labelled up at £8, when I questioned the woman at customer services she said that I couldvonly have £4 as this is what it comes up as when she scans and maybe they just haven't changed the price yet. It's a real bummer having a birthday just after christmas, as if Christmas cake didn't get eaten would be my birthday cake (Mostly white).

:mad: :mad: :mad: