B&Q Who to complain to?

mumx3

Can anyone tell me who and where I should send a letter of complaint for B&Q?

Long story, but they have messed me around so much with delivery, returns etc I'v had enough, have letter ready but not sure where or who to send it too.:mad:

stamford

mumx3 wrote: »

Can anyone tell me who and where I should send a letter of complaint for B&Q?

Long story, but they have messed me around so much with delivery, returns etc I'v had enough, have letter ready but not sure where or who to send it too.:mad:

Mr Ian Cheshire - Chief Executive
Kingfisher plc
3 Sheldon Square
Paddington
London
W2 6PX

Tel: +44 (0) 20 7372 8008
Fax: +44 (0) 20 7644 1001

These people own B & Q - threaten them with Small Claims Court

mumx3

Thanks for that letter will be in post first thing tomorrow.

olly300

mumx3 wrote: »

Thanks for that letter will be in post first thing tomorrow.

Send your letter by record delivery and keep the receipt.

My experience is that all companies "lose" letters when they are complaint letters. If you send the letter by recorded delivery even if they claim they have lost it, or even it if goes unsigned no judge will believe them.

Tozer

stamford wrote: »

Mr Ian Cheshire - Chief Executive
Kingfisher plc
3 Sheldon Square
Paddington
London
W2 6PX

Tel: +44 (0) 20 7372 8008
Fax: +44 (0) 20 7644 1001

These people own B & Q - threaten them with Small Claims Court

No - send it to B&Q not the holding company. They have no obligation (and no doubt will have no desire) to get involved with the dealings of one of their subsidiaries.

Oh, and if you threaten Kingfisher with small claims court proceedings, they will laugh at you and refer to something called privity of contract.

B&Q Customer Services
Torrance House
Erskine
Renfrewshire
PA8 6AT

uktim29

stamford wrote: »

These people own B & Q - threaten them with Small Claims Court

For what, you don't even know what the actual complaint is!

mumx3 wrote: »

Thanks for that letter will be in post first thing tomorrow.

Oh dear!

Tozer wrote: »

No - send it to B&Q not the holding company. They have no obligation (and no doubt will have no desire) to get involved with the dealings of one of their subsidiaries.

Oh, and if you threaten Kingfisher with small claims court proceedings, they will laugh at you and refer to something called privity of contract.

Some sense!

stamford

uktim29 wrote: »

For what, you don't even know what the actual complaint is!

OP is as clear as daylight

but they have messed me around so much with delivery, returns etc I'v had enough,

Tozer

stamford wrote: »

OP is as clear as daylight

but they have messed me around so much with delivery, returns etc I'v had enough,

Hardly specific enough to give advice to sue a company - actually the wrong company.

uktim29

stamford wrote: »

OP is as clear as daylight

Yeah with an eclipse!

stamford

Tozer wrote: »

Hardly specific enough to give advice to sue a company - actually the wrong company.

Can you or your fellow complaints guru uktim29 correct me if I'm mistaken but did I say "sue them" or "threaten them with Small Claims Court" ?

I think there is a teeny weeny bit of difference

iNath

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