Broadband Cut-Out Problems - Wireless Router Responsible or ISP?

djohn2002uk

CrazyChemist wrote:

Also, I'm hearing some hissing on the phone and some bleeping, which I assume is to do with the router. There is a microfilter installed and all was working fine.

If you are hearing hissing on the phone line then my first choice would be to change the filter. Cheap filters are prone to this, and while the digital can affect the analogue, the reverse is also true which could be causing the router to drop its connection.

catkins

We were told by BT several times no line fault. It proved in the end that there was a fault in the exchange. We had exactly the same problem as you for over a month before it was sorted. Get back to BT and get them to check again, go via broadband help. Good luck.

sasilverman

Firstly, do you have a fax machine, sky box or anything else that connects to a phone line (this includes some alarm systems). All need to be on a filter.

Does your modem connect directly into the Master phone socket or through an extension. If through an ext it needs to be a broadband compatable one, ie an RJ11 cable. Also make sure it isn't much longer than 10m in length.

Is there a hissing on the line when the modem is connected? If you remove the modem does the hissing stop? If so, possible filter fault, or a telephony device isn't connected to a filter.

Try disconnecting everything bar the modem, and try it so it is directly through the master socket.

Also worth bearing in mind, it is possible you could have DACS installed on your phone system. Try checking samknows to see how far you are from your nearest exchange, anything more than a couple of kilometres is getting a little far away.

It is possible that your phone wiring needs updating by BT, new face plate or something like that, problem is if you get your ISP to call an engineer out and it isn't a bt fault you can get charged for the call out. If you can, get your ISP to run a woosh test on your line, if it picks up a problem they can log it to bt.

Pauls

I know I'm a little late joining this thread, but I had similar problems and it WAS a line fault, it was just an intermittent one.

Click here for a slightly more detailed explanation

albertross_2

Crazy,

It could be your router, but I would pursue Plusnet and BT first..
Get Plusnet to check that your password is correct, and account hasn't expired, locked, or you've gone over your download limit..

Failing that, call BT again.

If you ever get it working again, I suggest you upgrade the router firmware, and enable WPA encryption on your network.. you need more than mac address filtering to make the router secure. Some tips here:

http://forums.moneysavingexpert.com/showthread.html?t=118002&highlight=wireless

Hillfly

Had a similar problem to you which tuirned out to be a line fault - only detected by the second call to BT!

However while i was trying to ressolve the problem i also came across a few other things you might like to try:

As previously suggested unplug all other phones/devices and plug the router into the 'master socket'. To find this you need to remove the faceplate of your main bt socket - the one where the line is connected. You can tell this socket as it has a white line running across the face of it. When you remove the faceplate you can accees the master socket.

If the problem goes away you can assume the problem lies inside the house and is not a line fault. If it is an internal wiring issue you then need to check you have microfilters in every socket. Check carefully - i found a socket in the kitchen behind the fridge i didn't know we had!

Once you've checked that you should then check you have no old or faulty equipment plugged into any of the sockets. Again we found that one of our phone's had a fault. Again this is trial and error, unplugging each device in turn.

Finally it would also be worth checking you have the latest firmware for your router. I have the same model as you - but version1. The earlier firmwares did have a lot of problems with disconnects.

http://kbserver.netgear.com/products/dg834gv2.asp



Hope this helps and best of luck.
:xmassign:

Phonix

I'm having an absolute nightmare with my connection at the moment. The connection is going at a snails pace 1k/s downloads.

I can't even open my email.