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BCP car park - Charged £500

TITEASCRAMP
TITEASCRAMP Posts: 1,744 Forumite
in Credit cards
Didnt know where to post so feel free to move it if its wrong.
Basically we book our car on T1 at Manchester Airport for 2 weeks. Pre-paid online prior to going with visa card.
When we returned from holiday you need to put the same visa card that you booked with in the machine to raise the barrier. When we did this it charged my card nearly £400
I have rang BCP they say they will look into it, this was nearly 2 weeks ago. So I now owe my credit card company nearly £500 until this is refund if/when?
I have emailed them and rang them 3 times, and they are still looking into it.:mad: I am so annoyed:mad: Just wanted get it off my chest Thanks
«1

Comments

  • Avoriaz
    Avoriaz Posts: 39,110 Forumite
    Contact the credit card provider and dispute the transaction.

    They should suspend it and suspend any interest while investigating.
  • Mark7799
    Mark7799 Posts: 4,805 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Can't you tell your credit card company that the amount is in dispute or even try a chargeback?
    Gwlad heb iaith, gwlad heb galon
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    Mark7799 wrote: »
    Can't you tell your credit card company that the amount is in dispute or even try a chargeback?

    What do you think I should say to credit card company when I ring them. Is it not down to me cos I placed my card in the machine?
  • Avoriaz
    Avoriaz Posts: 39,110 Forumite
    TITEASCRAMP wrote: »
    What do you think I should say to credit card company when I ring them. Is it not down to me cos I placed my card in the machine?
    Ring them and tell them what happened.

    You placed your card in the machine but you did not agree to be overcharged.

    Tell them that you authorised a payment of £x, not a payment of £y.

    £x being the amount you agreed to pay

    £y being the amount you have been charged.
  • SuziQ
    SuziQ Posts: 3,042 Forumite
    What was the actual charge the car park were asking for?
    Tomorrow is always fresh, with no mistakes in it!
  • before_hollywood
    before_hollywood Posts: 20,686 Forumite
    it'll probably be less than £100
    things arent the way they were before, you wouldnt even recognise me anymore- not that you knew me back then ;)
    MercilessKiller wrote: »
    BH is my best mate too, its ok :)

    I trust BH even if he's from Manchester.. ;)

    all your base are belong to us :eek:
  • basill
    basill Posts: 1,422 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Did you go in the right car park?

    B
  • Glad
    Glad Posts: 18,930 Senior Ambassador
    Part of the Furniture 10,000 Posts Mortgage-free Glee! Name Dropper
    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL] :)
    I am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    basill wrote: »
    Did you go in the right car park?

    B

    Thats what I thought, but I checked and there is only one multi storey on T1. My original order was for 2 weeks parking on T1 Multi Storey adjacent to the terminal building. So I cant of got it wrong.
  • bert&ernie
    bert&ernie Posts: 1,283 Forumite
    Just ask your issuer to chargeback the transaction. The car park will then need to prove that you were charged the correct amount and that you authorised the transaction. The merchant is in a particularly weak position in this case because it has no signature and no PIN was used.

    Don't let the bank fob you off - its not your job to sort this out with the merchant.
    The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts.
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