Unsubscribe from Just-dial?

in Phones & TV
11 replies 3.2K views
Hi there,
If i decide to unsubsribe from them how woud i go about doing this? Couldn't find any information on the website.

Titch :)


  • gavinpgavinp Forumite
    469 Posts
    You would go to BT's web site and follow their links to "returning to BT".

    Once the line is back with BT, you can then move to another supplier if desired.


  • you could just move to another providor , you dont have to move to BT .you can move anywhere .
  • bbb_ukbbb_uk Forumite
    2.1K Posts
    Simply decide contact the company you want to move to (eg Planet Talk, OneTel, TalkTalk, etc) and join them. Whichever company you choose will have BT move you from JDS to them. This is done generally in about 14 days.

    As stated by ginger_nuts, you don't have to move to BT first. You can move direct from one provider to another without first having to go via BT.
  • Even if you have cps your calls to JDS.You dont have to use them.(It would of course be silly not to during evening/weekend for 01/02 and mobile calls).You can send your traffic via Bt by dialling 1280,or sign up for someone like https://www.call1899.com.
  • Thanks for all the helpful replies!
    Titch :)
  • rosesroses Forumite
    2.3K Posts
    Part of the Furniture Combo Breaker
    I emailed Just Dial yesterday asking what the ovverride code for using BT is & they said there wasn't one. Is this true?!

    Thank you for your recent email.

    There is no override code to make calls through BT. All your calls will
    route through Just-Dial.

    If you have any further queries about your Just-Dial service, you can logon
    to our website on https://www.just-dial.com.

    Thank you for choosing Just-Dial.

    Yours sincerely,

    Mayur Patel
    Customer Services

    Original Message

    This is an email from the website

    If I want to make a call not using the Just Dial network then what
    override number do I need to dial to use BT instead of Just Dial since all
    of my calls are automatically routed through your network?
  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
    If you still pay your line rental to BT (i.e. you only have Just Dial as your CPS provider) the code is 1280 to 'hop back onto' BT.

    JD were lying to you, simple as that.

    Of course, other codes are available (e.g. 1899, 18185, 18866) - if you're registered with them.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • roses wrote:
    I emailed Just Dial yesterday asking what the ovverride code for using BT is & they said there wasn't one. Is this true
    why would JDS tell you how to make calls from a competitor .
    I would suggest it you want info on the competitors ,then ask the competitors or just ask here we will always try to help ( for a small fee lol )
  • bbb_ukbbb_uk Forumite
    2.1K Posts
    I do believe that's the first personal reply from JDS I've heard of. All other forum members don't appear to get replies.

    Anyhow, JDS are lying. So long as you keep paying your line rental to BT then other call providers cannot stop you from using a competitors tariff.

    1280 will route your calls back to BT but if you want to route some calls via Call1899 (for example) then simply just dial 1899 and the number you want to dial.

    JDS will basically try to avoid you using another carrier if they can get away with it.
  • pjl_2pjl_2 Forumite
    14 Posts
    yeah I'm having no joy from JDS with regards to replies, even when they said that their dedicated team would reply in 48 hours. Given their, it would appear, increasingly bad customer service record I've decided I'm going to stay with one-tel even if JDS finally get around to signing me up.
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