Refused refund by shoe shop(SCHUH)

samisamisami007

I bought a pair of van shoe from the shop “schuh”. I tried them on in the shop and at home and they were fine. When I walked in them in the street the left shoe poked my foot rhythmically, with each step I took.
This caused me injury, it caused the skin to peel. I took them to the store the next day. I only wore them for one day. I showed my injury to the store manager. He refused to refund me.
He said that they are not faulty and that they are worn. I told him that any shoes that cause injury are faulty as they are badly made or designed. I told him that it was only apparent that they are faulty when I walk in them. He still refused to refund.
So I left the shoes in the store as I can’t wear them as they cause me injury.
I emailed customer services telling them what happened. I provided a photo of my injury and a picture of the shoes and highlighted the part of the shoe that caused me injury. The position of the injury corresponds to the position highlighted in the picture of the shoe i sent. They said that they will get them tested. They came back saying that they have been tested and that they are fine. They stated that the cause of the injury maybe due to the shoes not being suitable to my feet not that the shoes are faulty. How could this be? If this was correct then I would of had the same problem with the right shoe as well. Also I have never had such a problem with “shoe suitability” (I am male).
These people don’t have the ability to rationalise and reason and see that i am entitled to a refund.
They buy shoes made in the Far East for next to nothing and charge us £50 and above and refuse to give refunds for badly made/designed shoes cause they are made too cheaply to maximise their profits.
Is there anything else I can do??? I am really fed up. This whole issue has winded me up and I feel cheated. Never buying from schuh again and recommend that others don’t.

dmg24

Could your injury also be described as a blister?

lamb7994

I wouldn't say the shoes were faulty. I'd say they don't fit your feet - not meaning size i mean style/shape.
Frome xperience from working in shoe shops it sounds like they are rubbing which isn't a fault but a fit issue.

Don't see why Schuh should refund you as you really should've been sure they were ok before walking outside. Also it's not VAN or schuh fault they don't fit properly causing discomfort to you


James

samisamisami007

lamb7994 wrote: »

I wouldn't say the shoes were faulty. I'd say they don't fit your feet - not meaning size i mean style/shape.
Frome xperience from working in shoe shops it sounds like they are rubbing which isn't a fault but a fit issue.

Don't see why Schuh should refund you as you really should've been sure they were ok before walking outside. Also it's not VAN or schuh fault they don't fit properly causing discomfort to you


James

it isn't a fit issue as it only occures on the left foot not booth. they are not rubbing. the rim of the left shoe pokes just above my ankle with each step.
schuh should refund because they selected this model of van. van has shifted production to china to maximise profits. they pay almost nothing to the chinese to make them and sell them to us for £50 and above. they are being greedy.

samisamisami007

dmg24 wrote: »

Could your injury also be described as a blister?

no not a blister

Horace

As both Shuh and Van have said that the shoes are not faulty, then as others have suggested the style of shoe doesnt suit your feet which then causes a blister when worn. Its all well and good trying on a pair of shoes in the shop or at home but whilst in the shop you need to walk up and down in them several times only then will you get an idea of how the shoes will wear when you walk down the street.

The company cannot really be held responsible for manufacturing a shoe that doesnt suit your feet, to then complain that the shoes are made in china and cost £50 thats not really expensive. Try being a woman and maybe spending £300 on a pair of shoes.

You say that the injury is only on one foot and not both this also isn't unusual because most of us have one foot larger than the other and it could be that your left foot is a smidgen larger.

I think you need to put this down to experience and next time you go shoe shopping walk up and down the store in the new pair to see how they fit. Also buy shoes at the beginning of the day and not the end because your feet swell during the day and by the afternoon can be bigger than in the morning.

DaisyClaire

I don't think the shoes are faulty either. The reason it injured your left foot and not your right foot could be to do with the fact that one side of the human body is normally slightly bigger than the other.

Normally, if a customer is not completely satisfied, retailers will refund, even if they don't agree with the complaint, but you have to understand this would be a gesture of goodwill.

If its an injury you have rather than a blister, I personally would visit my GP and I would not of left the shoes in the shop.

samisamisami007

Horace wrote: »

As both Shuh and Van have said that the shoes are not faulty, then as others have suggested the style of shoe doesnt suit your feet which then causes a blister when worn. Its all well and good trying on a pair of shoes in the shop or at home but whilst in the shop you need to walk up and down in them several times only then will you get an idea of how the shoes will wear when you walk down the street.

The company cannot really be held responsible for manufacturing a shoe that doesnt suit your feet, to then complain that the shoes are made in china and cost £50 thats not really expensive. Try being a woman and maybe spending £300 on a pair of shoes.

You say that the injury is only on one foot and not both this also isn't unusual because most of us have one foot larger than the other and it could be that your left foot is a smidgen larger.

I think you need to put this down to experience and next time you go shoe shopping walk up and down the store in the new pair to see how they fit. Also buy shoes at the beginning of the day and not the end because your feet swell during the day and by the afternoon can be bigger than in the morning.

there is nothing wrong with my feet. i don't have shoe fitting problems, i am a man

DaisyClaire

samisamisami007 wrote: »

there is nothing wrong with my feet. i don't have shoe fitting problems, i am a man

Oh, sorry I forgot men don't have stupid feet! Doh!! I stand corrected, one side of a WOMENS body is normally slightly larger, but men are perfect and don't have shoe fitting problems......

Now be honest, did you try and squeeze into a smaller size?....did you?

dmg24

samisamisami007 wrote: »

there is nothing wrong with my feet. i don't have shoe fitting problems, i am a man

I am not aware of why being a man would stop you getting blisters?

DaisyClaire

dmg24 wrote: »

I am not aware of why being a man would stop you getting blisters?

Tsk, not 'blisters' dmg, an 'injury'