VISTA PRINT free business cards - SCAM

MiniMinni

VistaPrint, the online business card service, appears to be running a very dubious sideline in automatically subscribing people - against their wishes - to a discount service known as VPrewards.

It would seem that many people, including myself, have unwittingly been enrolled in a discount club called VPrewards and costing £9.95 per month. What appears to be happening is that when you order business cards or the like on Vistaprint.co.uk you are then charged £9.95 in subsequent months for a rewards scheme (discounts with name brands) that they say you opted into.

This occurs after your initial order has been paid in full and you only notice it if you look closely at your subsequent credit card bill.

Like many aggreived customers I have absoloutely no recollection of seeing wording or clicking anything that represented an agreement to join the scheme.

Like most people I am very vigilant on any e-commerce site I use. So either VistaPrint were very sneaky and got it past my eagle eyes, or they are simply making it up. Whatever the case they can supply no documentation to prove that I requested to be a subscriber.


The firm simply says it has my IP address to prove it: “You filled out an online questionnaire,” said Dinah Manner, customer service rep for VPRewards, the UK company which I was redirected to through my credit card company.

http://www.thegeneva.com/vistaprint-scamvprewards-scam-warning/

Angel_A_2

Thanks will try to remeber to keep an eye out for that...ordered a set of cards and a free t-shirt for my mum from my daughter for her birthday...

I TICKED NOTHING...I DEF KNOW THAT!
But they did then deduct a payment of only £1.something instead of the £3.something originally quoted...it was a refund on my credit card account

I'm a little worried now....buch OF FLAMMING COWBOYS!!

THANKS OP

dazzah

I got caught out by this but after speaking to their customer services I managed to get a complete refund of all the money which was taken.

Angel_A_2

thanks dazzzzzah

mrsdinozzo

It worries me that these cowboys are using iPoints to send offers via email..I delete immediately because I've heard not so nice things about VP in the past and avoid them like the plague...wonder if iPoints are aware just who/what they're dealing with??

lilmiss1982

I know vista print seem to get a lot a bad press and I really do feel for people this has happened too if it happened to me i'd be fuming its bang out order taking money from credit cards like this.

But i've had free cards from them and postcards and rubber stamps and never had any problems. After recieving items from them I have then gone on to placing orders from them.

wildejoe

Just to say, i have used them as well. all did not go well. The cards are an odd shape compared with normal sizes (not a big issue but looks unprofessional) but it was only for uni so i didn't mind. then i too found that i was being charged the monthly rate.!!

However i made a fuss and got everything refunded.

having looked again its something you have to tick saying "i do not want to receive mailings" or something to that meaning very sneaky

mightymole

i always use vista print and they have never done this to me

buzzmonkey

I too have had no problems whatsoever when ordering free stuff from them, if fact i've started getting a lot of stuff from them recently as their prices are very competetive.

I'm only guessing, but please make sure you read everything before signing up, ordering and clicking yes to everything. It could make all the difference.

aardvark65

I panicked after reading this, having recently got business cards so sent an email checking. I got this reply, which seems to indicate why the charging happens. Hope it helps someone:

Thank you for choosing VistaPrint, the online solution for "Best Printing. Best Price."
We have received your email inquiring about a monthly charge to be a VistaPrint customer. We can assure that there is no monthly fee involved to be a customer with us.
You could be referring to the partnership opportunities that is offered at the end of checking out. VistaPrint partners with several other companies who offer products and services to our customers via Special Offers and promotions on our website. In order for you to be signed up for it, you would have to click through one of these offers after placing an order with VistaPrint.
If you do not wish to be signed up for any of those programs, you can simply close out of you screen after checking out without clicking on any of those pop-ups.
In previewing your account, we do not see that you are signed up for any of the programs.
We hope you find this information helpful. Please feel free to contact us if you have any further questions.
Again, thank you for contacting VistaPrint. We strive to meet your printing needs.
Sincerely
Camielle Spence

Customer Care

dazzer68

this happened to me. ioredered some business cards from them .and was signed up to two schemes, one discount holiday club and a discount shopping club.i was charged £9,95 for each club and was charged for about 8 months, before i bothered to check what the money was going out to! phoned them and got a refund back to my card.thaey said i had ticked something to allow them to do this! dont remember doing it.
EVERYONE PLEASE BE WARY!