Have you recycled your mobile with Cex? Having problems?

Former_MSE_Archna

What's this about?

Many site users have reported problems with mobile phone recycler Cex. Having spoken to Cex it has acknowledged it has had some problems but has said this should be now improving.

How to get help

In the meantime it has offered an email address that MoneySavers can use to query any problems. If you have used Cex to recycle your mobile and have had problems please email: [EMAIL="wecare@webuy.com"]wecare@webuy.com[/EMAIL]

Although the prices Cex offers for mobiles is good, until feedback has impoved it has been taken out of the article.

Please note: This is only for those that have already recycled their mobile with Cex and are experiencing problems.

For details on recycling your mobile read the Mobile Recycling: Make £100s

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ioscorpio

I had no problems with them, but I took mine into the store, as I had read on here some people having problems receiving their money due.

RedBooties_2

How dare you suggest I might be having se - oh sorry, thought that was an 's'.

lornz23

I have contacted them - thansk for this as i have been trying since Jan to get my money!!

ianonline

ioscorpio wrote: »

I had no problems with them, but I took mine into the store, as I had read on here some people having problems receiving their money due.

Yeah, me too.
I've also never had any problems sending phones to CEX in the past, but in light of recent bad reports I thought I'd not chance it, so I took my last phone to one of their stores.
The money I saved on postage went towards paying for my petrol and parking to go into town, and I got paid cash in my hand rather than having to wait a few weeks for a cheque to arrive. For me, I think I'll be continuing to use the in-store method in future as it's completely risk and trouble free.

rodstrad

I sold Cex my unlocked Motorola Z3 phone last month and duly received their check for £38 on the 10th of July.

Today the cheque had been returned by my bank - it has 'Payment prevented, Insolvency Act proceedings' printed on it.

jezmck

I sent a couple of phones to Cex, and was concerned that I didn't hear from them. They didn't reply to an email I sent asking what was happening.

Fortunately though, the money did appear in my account.

ianonline

rodstrad wrote: »

I sold Cex my unlocked Motorola Z3 phone last month and duly received their check for £38 on the 10th of July.

Today the cheque had been returned by my bank - it has 'Payment prevented, Insolvency Act proceedings' printed on it.

Yeah, there are a few threads floating around about CEX, bounced cheques, and rumoured? insolvency - doesn't sound too good. :think:
http://forums.moneysavingexpert.com/showthread.html?t=12827897
http://forums.moneysavingexpert.com/showthread.html?t=1034039

pinkie

jezmck wrote: »

I sent a couple of phones to Cex, and was concerned that I didn't hear from them. They didn't reply to an email I sent asking what was happening.

Fortunately though, the money did appear in my account.

Hiya. When did your money clear? I've had the cheque returned from my bank too but nobody responds to the emails. I emailed [EMAIL="wecare@webuy.com"]wecare@webuy.com[/EMAIL] - or should i say ''we dont care @ we take not buy .com".

Anybody had any payments clear within the last few days??

Pinkie x x

Abbafan1972

I sold my W810i to my local shop in January without any problems. They paid me cash.

laserboy_2

I sold them a phone last September and went for ages without hearing from them. As far as I can tell they never received the phone.
Foolishly I sent it just after all the postal shenanigans...
Fortunately I sent it recorded delivery and as Royal Mail could not provide proof they had delivered it, i was able to claim on their insurance...
The value of the phone and the cost of postage came to the maximum claim amount (£38) and i (eventually) got a nice cheque from RM.
Its always worth tracking your package you sent to Cex, and if it consistently comes up as "out for delivery" it is worth trying to claim from RM.