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Joolop games

Morning...
Just wondering if anyone has used Joolop Game online shop?
I ordered a Wii Fit a good few weeks ago and the website said it was in stock. However, received an email the next day saying this was a mistake. I was asked if I wanted them to hold the money as thet were due a delivery shortly or a refund. I said a refund.
A week or so later I received an email stating that a Wii Fit would be despached the following day. Next day - no Wii Fit.
I obvioulsly emailed and said I didnt care about the Wii Fit, just want one or the other. Anyway, had no reply, so kept sending emails for a good couple of weeks. After several, I received a reply, stating that all of my emails had been going to his spam folder, he apologised and said he would do refund that day (17th of July) and surprise, surprise - no money!!!

Just wondering if anyone has hadthe same problem or has used the compnany before.

What is my next step??? cant afford to loose £90 !!!

help....Jo

Comments

  • Glad
    Glad Posts: 18,929 Senior Ambassador
    Part of the Furniture 10,000 Posts Mortgage-free Glee! Name Dropper
    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL] :)
    I am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Hi, I used Joolop for the 1st time last week and received the items in perfect order within just a few days of ordering! I have no hesitation in recommending them..hope you got your money back etc.
    Angie x
  • savemoney
    savemoney Posts: 18,125 Forumite
    Part of the Furniture 10,000 Posts
    I wouldn't touch them with a bargepole they seem to spam mse a lot lost of posts with n00b posters and they soon get removed
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