Kipling Bags - 50% Off!!!!!!

JazF

Just placed another order, this time for a new chilly bag in expresso brown.
Order went through and was accepted but will wait and see if I get it. After the last disappointment I won't build my hopes up.

pinkhammy

Hi I ordered on 23rd too and received my whole order yesterday. I am delighted!!

Thanks again OP!!:j

Sorry to everybody that didnt manage to get theirs!! I know I would have been so gutted! Good luck to everyone that tried again tho!

JazF

Just an update on the order I placed yesterday for a new chilly bag, received an email saying that "due to exceptional circumstances" they have had to cancel my order.(AGAIN!!!)
My question is, why does the website shows stock when clearly there isn't, or is it because I am using the free delivery code? Has anyone else received their orders whilst using the del code?

****OOps! Apologies to Kipling. The refund confirmation was for my first order which they cancelled.
However I won't be holding my breath about the next order.*****

Clutterfree

JazF wrote: »

Just an update on the order I placed yesterday for a new chilly bag, received an email saying that "due to exceptional circumstances" they have had to cancel my order.(AGAIN!!!)
My question is, why does the website shows stock when clearly there isn't, or is it because I am using the free delivery code? Has anyone else received their orders whilst using the del code?

Aw Jaz, sorry to hear that.
My friend used the code for a £7 item and got hers fine so I think it's just bad luck on your part.

Thankfully my second order has been dispatched.

Kipling really need to have a better website that gives realistic stock level controls.

SAV3R

After reading all your comments yesterday, I decided to email Kipling as I had heard nothing from them regarding my order, which I placed on the 23rd. Thought everything was ok, because they had taken my money. Just received an email to say part of my order was unavailable so they've cancelled the whole order. I would've liked to know which item was unavailable. I already have 5 bags, 2 purses and a make up bag, wanted to increase my collection, in future I won't be dealing with them direct, I think the service is disgusting.

mum2many

SAV3R wrote: »

After reading all your comments yesterday, I decided to email Kipling as I had heard nothing from them regarding my order, which I placed on the 23rd. Thought everything was ok, because they had taken my money. Just received an email to say part of my order was unavailable so they've cancelled the whole order. I would've liked to know which item was unavailable. I already have 5 bags, 2 purses and a make up bag, wanted to increase my collection, in future I won't be dealing with them direct, I think the service is disgusting.

I sent them an email saying exactly the same thing. told them i would stick to QVC and that their service for such a large company was appalling, they should at least show when stocks are low.

Wood25worm

I too have just received an email saying they have cancelled my whole order from 23rd July because not all the order was available!!! What appalling service. Have also sent them email by return telling them so. I will not buy from Kipling direct again - there are other companies out there who actually value my business. Dreadful "service" from a so called reputable company.

rescuedogs

I recieved one of my orders but after emailing them yesterday, my other order from 20th July was cancelled and refunded today.

I really want a Teddy bag too :mad:

JazF

Horrah! I have just received a confirmation email to say that my latest order has been despatched.
Was begining to wonder if I would ever get a Kipling bag.
Have to agree, that for a such a big company they don't have a website that goes along with it. Surely there could be a stock checker on the site so you know what is available when you order.
Will look forward to receiving my bag and hopefully won't have any problems with UPS like a previous poster.

medsec_222

I've had confirmation that my order has been despatched. Brilliant. I was beginning to have my doubts but all seems OK. Looking forward to receiving it.