Do Not Join T-mobile

Old_Gold

Unfortunately ray123 what you are experiencing is not peculiar to T-mobile but the mobile industry itself. The blame really should be levied on the supposed regulators and ultimately the government. As an old fart I can only look back to when the customer was always right to the modern thinking that the customer is always wrong. We need a customers union.

molar

I have just renewed with T-Mobile as I quite like them but didn't get a particularly good upgrade deal. I was on Flext 35 for about 15 months before cutting down to Flext 20 and tried to upgrade a further five months later. I was only offered the new Nokia 6650 which I've accepted but maybe I should have pushed for more?

Anyway I telephoned them to start this renewal process off and was put on hold for over 70 minutes :eek: before getting cut off! :eek: I telephoned back and asked them how long the current wait was and they told me 13 minutes which I accepted and got through in roughly that time. I think I will be complaining to try and get my money on the calls back.

ray123

Molar - I was also offered the same phone (must have a lot of them to flog), even though I had specifically requested the nokia 6500. I sent an e-mail of complaint, and to be fair, T-mobile did reply within three working days.

If you were charged for the phone call - I assume you must have called from a landline?! (from your t-mobile phone it should be free? - I would advise that you send a letter to the head office (the address is on their website) and bring the issue to their attention.
Last year I had a similar issue; I was ONLY on hold for 60 mins (looks like you beat my record...), and I received £5 credit on my phone bill.

molar

ray123 wrote: »

Molar - I was also offered the same phone (must have a lot of them to flog), even though I had specifically requested the nokia 6500. I sent an e-mail of complaint, and to be fair, T-mobile did reply within three working days.

If you were charged for the phone call - I assume you must have called from a landline?! (from your t-mobile phone it should be free? - I would advise that you send a letter to the head office (the address is on their website) and bring the issue to their attention.
Last year I had a similar issue; I was ONLY on hold for 60 mins (looks like you beat my record...), and I received £5 credit on my phone bill.

Ray, thanks very much for your reply. I telephoned them from my landline as my T-mobile reception at home is variable and I thought that I might get cut off if I was on the phone for a long time. In the end it didn't make a difference as I got cut off anyway. When I first got through to the call centre I told the gentleman that I would like to cancel my contract. I think that this is why he transferred me into the extension labelled 'black hole'! My 70 minutes on hold doesn't include the 15 minutes I was on hold when I called straight back after getting cut off.

In addition to this problem, I also told them that I would prefer the MDA Compact IV when the lady offered me the Nokia 6650. She told me that it wouldn't be available until mid to late August and that they have no information about pricing whatsoever. Two days later the MDA Compact IV was released on the Web and over the telephone for new and existing customers!

I will get a letter written out to the head office in the morning and make a complaint. A £5 credit will definitely be worth it. Thanks once again.

alnsv1000s

Just call them on 150 from your phone and choose the "if you wish to upgrade your phone" option.

I call them at least 5 times a day and it never takes more than 10 minutes to get through.

This gets you through to Loyalty and retentions bypassing customer services.

Also it is worth saying you would be interested in Mobile Internet on your phone and coupe hey give you a months free use, which you can cancel at any time if you don't want it to continue.

They get bonuses for adding webnwalk and higher upgrade amounts.

Just remember to cancel the webnwalk after a couple of weeks.