Do Not Join T-mobile

ray123

-The network signal is very poor.
-The customer relations/loyalty team which upgrades contracts for existing customers are misers.

I have been trying to arrange an upgrade for two weeks - and t-mobile are unwilling to negotiate...

THIS IS MY WORD OF ADVICE, DONT JOIN T-MOBILE, AND IF YOU ARE WITH THEM - LEAVE.

They will not be getting anymore of my money (they have had it for the past 10 years), and my sole aim now is to help as many people as possible to avoid them like the plague...

:money:

_Andy_

Signal will vary location to location - I've never once had a problem with their signal.
Retentions will vary according to spend.
If you're not happy with what they're offering - fine, go to another network.
If your 'sole aim' is to make people not use them then you must lead a rather unfulfilled life.

banger9365

so because they will not upgrade you and i bet thats for a free phone,that they want £100+ for, you do not like them any more
and has you say the signal is very poor,never found this and i drive hgv's up and down the country, motorway and none motorway routes.
i will not leave and they want hundres of pounds too for me to upgrade put i only pay £17.50 for flex 35 for life and never go over

agsnu

I dunno, T-Mobile's retentions deal that they offered me was worse than what they were offering new customers (or my current deal at the time, since they made voicemail non-free), which is a bit poor of them, especially since I'd introduced about 5 people to the network through direct referrals over the year preceding....

covlass

I have never had a problem with T mobile, I upgarded a couple of months ago I knew which phone I wanted but they said it wasnt on the list as being free. When I explained that carphone warehouse was offering the same phone free on T mobile he gave me the phone free & reduced my monthly payment for being loyal customer. Only have a problem with signal in one place & thats my local village which I think it could eb as it is in a ditch like area

Sid_Harper

I've been with them for years and years and whilst I have issues from time to time, I have an unbeatable deal with them and it's still a very favourable compromise. So your warped view doesn't warrant saying "Don't join T-mobile".

If they were going round selling kids drugs, then I'd understand.

ray123

You are right Andy. But if you have experienced what I have over the last two upgrades with T-mobile, you might be more sympathetic. The wording of the thread should have been constructed in a more diplomatic way, and I understand your points and criticisms.

I am sure that in 12 months time, I will have a similar story with another network next year....

esuhl

A few years ago T-Mobile unfairly changed the terms of thousands (millions?) of people's contracts, and then deliberately and persistently mis-led consumers when they tried to excercise their right to cancel without penalty. Not only that, but most of the customer service people that I spoke to were terse, argumentative, and highly unprofessional. T-Mobile company simply cannot be trusted to keep to the terms of its contracts without legal threats.

I have never had such a poor experience with ANY company and would never use them again under any circumstances. O2, Vodafone and Virgin, on the other hand, have been highly professional (although O2's customer service team are a bit clueless, to be fair).

However... I don't see that refusing to allow someone a favourable upgrade deal makes them a bad company - take it or leave it, mate.

digp

o2 are a good company (mostly).

JAYMARSH2005

I've had T-Mobile for a few years and I have no complaints, my 2 kids have pay as you go phones, and you can call 146 and change your tarriff as many times as you want, they text and talk a lot so changing tarrif is what Ive told them to do, and its amazing how far a fiver will stretch, you can get 3p texts or on the everyone tarrif its 15p per min and on mate rates think its 8p per min. Yes it is a !!!!!! having to change the tarriff but it only takes a few seconds and it saves a fortune.

cupidstuntuk

I'm currently with T-Mobile and have been due an upgrade since 10/07/08. Having explained that I'm soon to become a student and am happy with the current 18 month Flext 35 tariff, I would need the line discount to be as much as possible and a new phone as I currently use an elastic band when connecting a charger/hands free to my K800i.

A fantastic deal was offered to me (by Self-Assertive Julia) which she had discussed with a manager (Mean Mike) at the South Wales callcentre on the 12/07/08 (£12 line discount with K660 or £13 line discount with no phone) but I couldn't seal the deal as I had to rush off somewhere. I have ever since been chasing up on either of those deals and have been told that Julia logged £10 as the max line discount available with the K660. I rang a few times about these offers and nobody has been able to match them, the closest I received was £12 off per month with a basic phone.

I asked whether the call with Julia on the 12/07/08 was recorded and was told that Julia would call me about it. Not to any surprise at all, the call was not recorded (50% of the calls are recorded, supposedly). I was appalled with the way I was spoken to within that very call, yet maintained a polite manner and asked to speak to a manager. Mike had phoned me, I explained what had happened and said I was upset with the service I've been receiving from Julia in the loyalty team. With the expectation of a pleasant conversation, Mike was very abrupt with me and literally left me in an uncomfortable state of dizziness. I was not given the chance to speak once Mike's abrupt quotation from my account notes began. I was told time and time again that the max line discount available to me with a phone is £10 (even though I have been offered better in a callcentre located elsewhere). I asked whether the call with Mike was recorded and unfortunately it wasn't. Mike did make a final offer, £10 off with K660 or leave. No other option.

I called the loyalty team again immediately and to my horror, Mike logged the final offer on the account (which loyalty reps cannot override). I like the tariff I'm on and want to talk to another manager about my ordeal in order to rectify and override Mikes' inconsiderate action upon a loyal customer. But with the grief I've received this time around (I've had inconveniences from T-Mobile before), I'm considering leaving T-Mobile. I wouldn't ever want any customer to go through the ordeal I went through.

How can I complain about being hoofed in the groin by an incompetent loyalty rep followed by a unnecessary stamping while I'm down by an out of order manager without any evidence?