Blackberry on o2

London_calling

Hi,

Can I get a bit of help on something... o2 clearly won't sort this out and I'm going to have to do it for them...:mad:

Bought a 8120 privately, bought sim only Simplicity 15 and unlimited web bolt on... moved to blackberry plan on speaking to 02, total monthly cost £25.

I have installed Opera browser plus google talk and other apps (not a lot of point in owning a blackberry if you aren't going to use it fully).
Now o2 are charging me for access via mobile.o2.co.uk, but not for wap.o2.co.uk or blackberry.net. I have not set anything anywhere, and o2 haven't got a clue what the difference between these are.

They have creditted me with £30 odd before when they tried to charge me extra internet access. Chap then said today that might not have been right...

I guessing I can only use the default browser and no 3rd part add ons? o2 have not said this yet.
If thats the case then it isn't unlimited at all...and not much use to me. Can I not pay the charges (cancelling with them obviously) saying that they haven't made anything very clear. They are basically saying tough... and refering me to blackberry.

Any advice?

Cavey

I had a similar problem a while back when I messed up my settings - my phone insisted on sending MMS messages over the mobile connection, so I got charged for both sending and receiving.

The problem is that the blackberry plan (annoyingly the terms are not on o2.co.uk, but my-blackberryfromo2.com) is not identical to the unlimited net plan and doesn't include proper web access, only WAP and Blackberry Connect. The result is that if you use the web "properly" (through Opera/NetFront/etc...) it will be across the mobile access point, not the wap access point thereby falling outside the tariff. The big kicker is if you use the wap point instead, it doesn't provide web access apart from through a proxy, which is fine for MMS and WAP, but not for proper web access.

Sadly, it appears the tariffs do not keep up with the advances in the handsets.

London_calling

clearly not many people have had this problem!

But one thing more general thing...

... the lastest bod at o2 says that the only way I could have racked up these charges is to have used my blackberry as a modem. I haven't, but if they insist i have what can i do?

Cavey

If you did use it as a modem (or allowed someone else to use it as a modem) I have little sympathy, but don't they have to prove that you incurred those charges rather than you proving you didn't?

Whilst I would expect their proof to be comprehensive (evaluation of the packet headers perhaps), if their "proof" is limited to the fact that you produced HTTP traffic consistent with a desktop, surely it is mistake on their part and/or misconfiguration of their billing procedures as your device can produce HTTP traffic (I know mine can).

Personally, I would contest the parts of the bill you feel you are being incorrectly billed for and ask O2 to explain why they believe you used the device as a modem. If they could show (to my satisfaction or to someone else with more experience than me) that it was used incorrectly, I would expect to pay the bill and then change my usage in order to avoid incurring further charges. Otherwise, I would expect them to drop the charges and change their billing structure to prevent me being incorrectly billed in the future.

If they have proper logging systems on their network (which I would expect to allow for accurate billing of GPRS data), I would expect this to be enough information to either show or not show usage as a modem, although as hand-held devices become more advanced it may also be possible to prove that this data was consistent with the normal (and therefore legitimate) use of the device and thereby of the tariff.