Help with son's pc acting up ???

michellen34

Hiya, My son's PC takes about 20 minutes to load now, and it keeps shutting down. Is this likely to be a virus do you think? and whats the best way to try and sort it out?

Thanks in advance.

Michelle.

thomas01155

What antivirus do you have installed? have you scanned for viruses?
If you don't have a anti virus download, install and do a full scan http://www.filehippo.com/download_avast_antivirus/

Then install some antispyware and do full scans after updating.
Ad-Aware
http://www.filehippo.com/download_ad-aware/
Spybot
http://www.filehippo.com/download_spybot_search_destroy/
SuperAntiSpyware
http://www.filehippo.com/download_superantispyware/
You may need to do this in safe mode.
Then run ccleaner
http://www.filehippo.com/download_ccleaner/
and post a hijack this log
http://www.filehippo.com/download_hijackthis/

michellen34

Hiya, he has avast (for which he complains is what is slowing his PC down! (kids!) I've been trying to get on to the Internet to go on to some of the sites listed in the sticky? at the top of this board but it just seems to freeze, been trying for the last 45 mins. He said when he's on the net, it restarts itself or freezes. Could it be slow if he has a few large file games on it?

Thanks for your help,

Michelle.

Reluctant_spender

Try posts 1-4 here - http://forums.moneysavingexpert.com/showthread.html?t=133269

thomas01155

michellen34 wrote: »

Hiya, he has avast (for which he complains is what is slowing his PC down! (kids!) I've been trying to get on to the Internet to go on to some of the sites listed in the sticky? at the top of this board but it just seems to freeze, been trying for the last 45 mins. He said when he's on the net, it restarts itself or freezes. Could it be slow if he has a few large file games on it?

Thanks for your help,

Michelle.

Have you scanned for viruses and spyware? and space wont make difference unless there's only a very small amount left.

Browntoa

download just Superantispyware

www.superantispyware.com

the free blue version , possible on another PC and burn it to a CD , then install it and run it in safe mode , then Avast while in safe mode

http://www.pchell.com/support/safemode.shtml

then download and install hijackthis

http://www.majorgeeks.com/download5554.html

run it , and then copy the log it produces back in this thread so that I can see whats running and give you further advice

michellen34

Hi, ok I'll do that now. Also when i click the link for pchell, its coming up forbidden?

Reluctant_spender

try this

Reboot into Safe Mode by continuously tapping the F8 key as soon as the computer begins to boot. A menu should come up where you will be given the option to enter Safe Mode.

michellen34

Ok, thank you. Its just froze again because IE encountered a problem! Hopefully the superantispyware is still running (looks like it is)

Browntoa

you should know within an hour if anything major shows up , tracking cookies are fine but registry entries etc are bad

when it's finished the scan tick everything and fix them , then reboot the Pc if it asks

thomas01155

Browntoa wrote: »

download just Superantispyware

www.superantispyware.com

the free blue version , possible on another PC and burn it to a CD , then install it and run it in safe mode , then Avast while in safe mode

http://www.pchell.com/support/safemode.shtml

then download and install hijackthis

http://www.majorgeeks.com/download5554.html

run it , and then copy the log it produces back in this thread so that I can see whats running and give you further advice

Why only superantispyware does it pick up everything ad-aware and spybot find?