Confused's Insurance feedback

vouvray

Just tried to use confused web site, course have forgotten password tried several times asked for reminder have been waiting for 3hours for email still nothing, the when tried as new user they told me I cannot be a MRS IF I AM DIVORCED!!!! wont be using them again.......ever!:mad:

ajmcg_2

I've just spent more than seven minutes entering details in order to obtain a quote for building insurance. The site won't let me finish without entering details of contents for the purpose of getting more insurance which I don't need at this time. I saved the information and tried again only to find that all of the information wasn't saved. I'm not going to waste time on this site again.

Wortle

Also having problems it wont let me buy anything its quoted for, neither will it let me see who is quoting. They must be losing a lot of business,

SES

This is the most frustrating site I have ever used. It has been consistently difficult to access, always having to use the same details because of my email address. Each year I forget that I gave up the year before!

dacouch

Surely their name is a clue

IanMB

ManLookingForward wrote: »

I have now decided to omit this website from my searches, it always returns problems.
This time on contents insurance, if you list over £6000 of high risk items, you can't proceed, because the next box which asks for the amount to be covered is limited to £6000.
So, it continually brings up 'error on page' and you can't continue, unless you reduce the amount of high risk, which means under insuring.

I have just had exactly the same situation. I contacted confused.com and this was the reply I received:

“Many insurers add a few extra rules to their online underwriting criteria, when it comes to applying for home insurance over the Internet. One of the rules set is that items taken away from home cannot exceed £6,000 in total.

Certain items (such as laptops, cameras, bicycles or jewellery) are considered to be items you can take away from the home. As they are portable, these items would need to be listed as 'away from home' even if you do not plan to take them away from your home.

If your items exceed this amount you will be unable to fully complete your quotation through Confused.com. This still applies even if they are items you do not intend to remove from your home, as our insurance panel has requested they be listed under this category.

You are able, however, to list items up to the £6,000 limit, and once you have obtained a quotation for this level of cover, contact the insurance provider of your choice to add any extra items you would wish to obtain cover away from home for. Please note that this could then increase the premium.”

Sort of removes the whole point of using a comparison service, doesn’t it? And the error message returned is not exactly explicit about what the rule is.


Mind you, the wording used by most insurers in this space leaves much to be desired. Who can give a cast-iron definition of “contents”, “personal possessions”, “high-risk items”, or “high value items”? Perhaps MSE could ask the Plain English Campaign to help the insurers’ industry body sort their language out. And perhaps a diagram would be helpful – my understanding of those terms is as follows:
[IMG]http://www.ib014a7519.f2s.com/contents insurance venn diagram.jpg[/IMG]

dacouch

On that basis the confused website cannot quote anyone with more than £6000 of jewellery (Excluding lap tops and cameras etc) which is not that unusual at all.

IanMB

dacouch wrote: »

On that basis the confused website cannot quote anyone with more than £6000 of jewellery (Excluding lap tops and cameras etc) which is not that unusual at all.

I think it's even worse than that - I read it as the £6k includes laptops, cameras and the like!

icklepiggle

I should have read this thread before wasting my time putting my details in, and as ours is a joint policy £6k isn't much at all.

Better still - tried to look at the quotes it gave from 2 brokers & funnily enough the quotes the brokers retruned were way higher than on the comparison site :rolleyes:

ghc2611

Have previously logged onto site but cannot now do so. Fed up of trying so will take my business elsewhere.
Glenn