Hotel Undercharge/Pre-Authorise? Help!

Haze

The circumstances are as follows, beacuse people are accusing me of some nasty things - lol.

The hotel was for three nights at £235.00, plus and extra £99.00 for dinners and breakfasts included, total £335.00.

Upon check out they charged £335.00 plus drinks of £80.00, total £415.00 paid and settled.

They now are claiming it should have been an extra £100.00, making £199.00 for the dinners and breakfasts and want the extra £100.00?

I does not really matter now as they have gone ahead and taken payment from the card anyway..

Ps, thanks for all the help though?????

Haze

dmg24, just realised you are very pugnacious - you have really put me off this forum, cheers!

MarkyMarkD

You will have authorised the charges of £199 when you took the dinners and breakfasts, or at least known what they were costing.

dmg is not being pugnacious, but being right. If you owe the money, you owe the money. Just because you get asked for the wrong amount on checkout doesn't make that wrong amount the due amount.

I don't understand Karen's example either. In the circumstances there, the £100 is due and payable.

Clive_Woody

Haze wrote: »

dmg24, just realised you are very pugnacious - you have really put me off this forum, cheers!

Consider a different situation, you get your salary paid into your bank account and finance phone up and ask you if everything is okay, you check and say yes it's all there. A few days later you remember the over-time you worked and the extra money you are owed. Would you call them and ask for the money or would you start a thread on here asking if you were entitled to it.


Some of the posters on here can be a little blunt with their responses, but generally they offer good advice. Ask a silly question and get some very honest and open responses that you may not wish to hear.

dmg24

Haze wrote: »

dmg24, just realised you are very pugnacious - you have really put me off this forum, cheers!

That's fine, we're not really into dishonest people on MSE anyway. Doubt you'll be missed. :wave: :wave: :wave:

karen_newcastle

Haze wrote: »

The circumstances are as follows, beacuse people are accusing me of some nasty things - lol.

The hotel was for three nights at £235.00, plus and extra £99.00 for dinners and breakfasts included, total £335.00.

Upon check out they charged £335.00 plus drinks of £80.00, total £415.00 paid and settled.

They now are claiming it should have been an extra £100.00, making £199.00 for the dinners and breakfasts and want the extra £100.00?

I does not really matter now as they have gone ahead and taken payment from the card anyway..

Ps, thanks for all the help though?????

What was the extra £100 for? You have paid for the room, meal and drinks (£415) so what else did you have? I still don't fully understand but I could just be dim or we still don't know the full story

mcduff16

Gosh some people on here need to chill out and calm down. All "Haze" was doing was asking a valid question. There`s no need to start calling people spineless etc.

Haze

One last time for the record. I may not have been clear in the very begining!

The cost quoted to me at point of booking was for a total of £335 and was paid in full upon leaving the hotel.

Less than 10 hours of leaving they rang too say they had undercharged me by £100 and requested that I need to pay it.

I refused as it was above and beyond what was agreed. They have since taken the £100 from the pre-authorised funds. They only pre-authorised £335 so they must have known what the agreed amount was they needed to cover for the stay.

In in reality I have paid £335 upon check out via debit card and then they have taken an extra £100 from the credit card I used to pre-authorise. Total £435 for a stay which I understood should have cost £335!

I would not consider myself spineless or trying to wriggle out of any genuine costs I have incurred but I do feel I have been done over by the Hotel on this occassion :-(

Regards,

Haze....

Ps, I do not know what the extra £100 was for in the end?

karen_newcastle

mcduff16 wrote: »

Gosh some people on here need to chill out and calm down. All "Haze" was doing was asking a valid question. There`s no need to start calling people spineless etc.

Couldn't agree more. Some people like Oooooooohhhh just come on this forum to be very negative and unconstructive. People like that must lead perfect lives. I hope the OP hasn't been put off using this forun due to the unhelpful minority.

Haze

Cheers Karen, I have re-posted the events so I hope it all becomes clear what happened :-)