Orange livebox help needed please

rae25_2

My mother is trying to connect her new laptop with a new orange livebox but the "@" light insists on flashing rapidly. Orange are no help at all so the upshot is she cannot get wireless internet access at all and is still having to use her desktop pc with her dial up modem.

She has been through to India on numerous occasions following their instructions to no avail. They have now told her it's a line fault but she can receive broadband fine through her dial up.

Please can anyone help or offer a uk based helpline number before the livebox and laptop get thrown!!:mad: :mad:

Thanks

sodamnfunky

has she tried turning it off and then back on after a couple of minutes?
Also has she loaded the software from the disc to the laptop?

hjb123

did you press the '1' button to pair up the devices?

have you a pc connected to it with wires that works okay?

i have an orange livebox but our main pc in the house is connected to it with wires and then I have my laptop working wirelessly

when we have tried other peoples laptops to connect we keep forgetting about the '1' button

ioscorpio

Try on the Techie Stuff thread on here or on https://www.orangeproblems.co.uk When I set up my livebox I spoke to UK CS, I could not get any of the geographical numbers on saynoto0870 to work. http://help.orange.co.uk/documentDisplay.do?gotoLink=0&docType=1006&contextId=956:0.0&clusterName=DefaultCluster&contentId=f6101e62-d437-4e53-b850-85d39887db5a&responseId=8d2e8ca9895d3ec8:100ebec:11aefcb4983:-6223&groupId=1&answerGroup=0&score=-1&page=http://ESERVER_f2b0f4ec-9b01-4a32-9467-7a826b2ca120.xhtml&result=3&excerpt=KB6571+how+do+I+contact+you?+090+5050+5151+0844+873+8586+090+5050+0300+0844+873+8586+0844+871+0079+0844+873+8586+0845+330+7124+0870+950+0968+0845+330+7124+0844+412+2202+09062+517+517&resultType=5002#http%3A%2F%2FESERVER_f2b0f4ec-9b01-4a32-9467-7a826b2ca120.xhtml

rae25_2

Thankyou for you replies but yes we have tried all of these.

sodamnfunky

We had a problem pairing my OH's laptop to the livebox when we changed the HD. Wouldnt do it for ages, then I left it and it worked. Weird

tsol

When you "view wireless networks" on the laptop is the livebox visible?

espresso

rae25 wrote: »

My mother is trying to connect her new laptop with a new orange livebox but the "@" light insists on flashing rapidly. Orange are no help at all so the upshot is she cannot get wireless internet access at all and is still having to use her desktop pc with her dial up modem.

You are wasting your time trying to get a wireless connection until the Livebox has established a connection with the exchange! The flashing @ light indicates that the line is not synchronised with the exchange.

Go to this webpage here and enter kb14497 into the search box and click on the Find button. Follow the instructions given in Article: KB14497.

20legend

Have you logged into the livebox itself? sometimes the wireless option is not enabled. if you havent connect the laptop using ethernet to the live box and in the address bar put 192.168.1.1 this will take you into the live box. user and pass are admin. you can then check all the settings in there!