Npower Summer Boiler Service

blackwidow_3

Is this promotion still running and is there a web link to make a booking (cant find anything on npower site)

Many thanks

ixwood

http://www.npower.com/web/summerboilerservice/index.htm

http://www.britishgas.co.uk/service?WT.seg_3=i100175

bevmk127

yes rang me sat to cancell,was out so returned call and was told they would ring me mon they didnt so rang them again . anyway no services untill sept at full price.very annoyed .asked manager to call me back,they rang today will do 5 sept for 29.99,not sure what todo boiler gurantee so its needs servicing yearly around 11 july so is sept to late. what is to say they wont cancell again

mattbass

lollaopalooza wrote: »

I booked a service 2 weeks ago for my boiler. They cancelled the evening before so I had already booked a day off work and they have now rescheduled for a date 5 weeks away. Great service!
Have they done this to anyone else?

Yup me too. Ridiculous!! What is the point of booking them for a thursday only for them to turn up on wednesday! Like I can sit around all day taking messages. Got the day off for them except now they cant come till the end of August. Bunch of clowns. If it wasnt so cheap I would cancel.

kcaley

My service was booked for yesterday but they didn't turn up. They rang me on my mobile at 3.15 the day before (it was a withheld number) I couldn't take the call but they didn't leave me a message so I had no inkling my service had been cancelled. Their customer service manager was extremely rude saying have your money back or rebook. There was no hint of a sincere apology. I'm really cross with them.

Sponge

It saddens me to hear that people have had problems with this offer, as I had my boiler serviced last week and the process was quick and painless. I'm happy with the service from NPower on this occasion.

Paul_J

Another last minute cancellation here.
The appointment was for today, and they call this morning at 8.30 to say the engineer is not available and that the next appointment they can give me is in 5 weeks time.
Their reputation is something they are clearly not in any hurry to change.

I'm another one who had to take time off work to be at home for this appointment. Can anyone tell me if I am entitled to be compensated by them for this?

Paul_J

...........Anyone?

bevmk127

always play them at their own game book then you cancell lat min,

madasamidge

Just had NPower trying to reschedule me for the 3rd time. Tried to speak to the person who had left a message 10 minutes before, she had gone home. Asked to speak to a manager - hey presto said person who had gone home came on line to play role of 'manager'.
After some discussion have been rescheduled with a different engineer same day. Do they think they are the only people who work? Do I trust them to turn up? Would you?