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Can't change phone provider if on fibre broadband
Hi, I have my phone line with BT and use Plusnet Fibre to the Cabinet. I phoned the Post Office to see if I could move my line to them but they said that they could not since it was a fibre line and they did not offer this. I did not want the Post Office to provide a fibre broadband service, I was under the impression that…
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BT.Mobile text to home phone.Do I get charged?
First time happened to me today.Have a virgin account phone.Got a phone call ,when I answered it was aBT recording saying I had text message from certain number,and did I want to accept.Just ignored it ,but happened again soon afterwards.So thinking it could be important accepted it and it was an invitation to som e…
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BT Payment Processing Fee
Dear All, Apart from going to a Direct Debit (due to income flow) is there any other way to avoid the £6 Payment Processing Fees. I feel I have been penalize just because of my choice of payment. As a loyal customer (30 years) I have never miss a payment. I pay at the Bank either cash or a cheque. My BT Bill is…
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BT Basic and Fibre Broadband possible?
I have googled and googled but the answer seems elusive. So is it possible to get BT Basic and Fibre Broadband from BT or Plusnet? I have seen it mentioned that you can get broadband with the basic plan but cannot find any mention of having a fibre connection with it. Does the basic have caller display? Thanks.
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Cheap landline options
ok i've to pay to install a new line at each of my previously addresses with bt, and the same applies to my new address, i dont use the line to call out just for family abroad or in uk to call me and for my broadband. what is the cheapest and i need to determine what kind of speed i can get, WHERE/HOW do i find out where…
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Problems canceling Virgin Media Phone service
Hi my Mum who is a Virgin customer was taken into Hospital early in June,as she rapidly deterioated we were told early in July she would never return home so my Brother and i who had POA decided we would cancel her phone service i phoned Virgin media on July 17th and they said i would need to put it in writing,so i sent a…
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Sky Line Rental Increase
Just received a letter today from Sky advising of a price increase in line rental of 90p per month, as well as changes to the connection fee and call rates to UK mobiles. Am I able to exit without penalty as I am still under contract?
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Openreach have removed my phone line (legal advice)
hi all I have recently purchased a house and moved in. We choose sky for our phone and broadband and other the last two months of waiting we have no been told that we have no phoneline, there is no exchange box in the area with any room for ours and that major engineering work will need to be carried out in the local area…
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MSE News: Sky phone customers face price increases
"Sky customers will pay 25% more for line rental from December compared to this time last year, as the provider is hiking costs..." Read the full story: Sky phone customers face price increases Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
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Set up charge
Hallo, this is my first post so I hope I'm doing it right. Does anyone know of a phone company that doesn't charge a set up fee? I've just seen it on my mum's bill. BT charge 15p as soon as the line is connected unless it's a call made during her 'free calls'. She hardly ever uses the free calls, in fact she doesn't often…
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Do not use bt
What a dire company, has anyone ever tried to get a problem rectified with these people ? For a so called communication company have you ever tried for them to communicate back ? Live chat, forget it, false promises by text, email, phone calls, YES !!! i spent at least 3 hours yesterday on the phone to try and get a tel…
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Openreach - I curse in their general direction ...
My mother is a very elderly pensioner. Yesterday an Openreach van was parked near her property and an engineer was working on the phone line of one of her neighbour's properties. My mother went out for a few hours but on her return found that her phone line was dead. Was this caused by the Openreach engineer? Who knows! A…
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BT Disconnection Scam?
Hi All, I've just got off the phone with BT trying to deal with a rather strange situation. I have always paid my BT phone bill by direct debit, haven't changed bank details or anything like that, and all other direct debits remain fine. My BT direct debit, however, was apparently cancelled last month. BT claim the bank…
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Get out of BT line rental saver due to hikes
I'm with BT and ive just recieved the email about the price hike. So my broadband and calls are going up, I understand I can get out of this as part of my terms and conditions. I plan to move everything to sky using the 50% off code Problem is I have BT line rental saver all paid up and the price of this isnt changing. Its…
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BT fault, four weeks and no fix
Hi there, Is there someone from BT that monitors this forum? I've got a problem with the line into my mother's house which has been ongoing for a month and there's no solution in sight. She's got no phone or Internet. BT's customer service complaints team in India and the guys on the ground are clearly not communicating…
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BT Price Increase What can I do as Ma Bt customer
Hi Can some please advise what i can do as Bt are putting price up again and hear sky are ding the same as want save money what is the best option I have bt broad band and in contract what to do
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Sky Announce Line Rental Increase From 3 Dec 2013
Just had a letter from Sky saying that they are increasing line rental by 90p a month from the 3rd December. Mobile rates to increase to 12p/min and call connection fee to increase to 15p. Apparently the increase is to pay for four new UK call centres to improve customer service. I would have thought they could have used…
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Strange "nuisance" calls
Yesterday I got home to find 4 new messages on ansaphone - each recording consisted of single beeps about 5 seconds apart, no other sounds-and the messages were about 6 minutes apart, from ~ noon til 12:25pm Today exactly the same thing happened, 4 calls, but between ~ 1:45pm and 2:15pm. 1471 says that the caller withheld…
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Evening calls 6pm-6am
Hello Does anyone know of anywhere whose evening calls are 6pm to 6am please instead of 7pm to 7am? Thanks.
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Recording my conversations on my landline and mobile, but how and is it legal?
hello all, with the ever increase on non face to face businesses, which has lead to a influx of call centres, I am considering recording my landline telephone calls and mobile telephone calls. I just have some questions for anyone with knowledge in this area: 1) is it possible to record all my conversations on my mobile…
