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landline out of order for 2 weeks
I would like some help and advice in how to approach the problem that TalkTalk doesn't seem to help me with. I have had no dialling tone for two weeks and I have tried to ring TalkTalk on my mobile twice to do something about it. This proved extremely frustrating and expensive as one often sits about half an hour in a…
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Home phone line faulty - advice please..
I have tried looking back through previous threads but not found what I was looking for, so apologies if this is a common question. While on the phone yesterday my line stopped working. Having done the line diagnostics and the checks in the phone book, it is now clear that I can access the test socket and this works, but…
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My landline hasn't been working for nearly 2 weeks
I have had real problems trying to get TalkTalk to deal with my landline fault. It has been very frustrating to sit in vain for half an hour on the mobile trying to ring them and get them to sort it out and very expensive too. This I have done two times with the same negative outcome. It feels as if they aren't taking one…
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Talk Talk withdraw the £1000-pound-challenge
"Please note that in accordance with paragraph 16 of the £1,000 Challenge terms and conditions below, with effect from 31 December 2008, the Challenge will be withdrawn in relation to all existing TalkTalk customers who joined TalkTalk on or before 31 August 2008. New customers joining TalkTalk between 1 September 2008 and…
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I think I've been "slammed" !
We currently have our line rental from BT and calls from Sky Talk (CPS). Broadband from Tiscali (not an LLU exchange). No problem there, perfectly happy with all three, until... Had a letter from Sky Talk today saying sorry we're leaving them and our calls will transfer to another provider (they don't bother to say who!)…
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Where can I go now to complain about BT?
Okay my patience with BT is really wearing thin. A simple roundup of my problem. Moved house. No mention of connection charge. Problem with line at new address. Engineer came out and found wrong number assigned stopping line from working. Bill comes through with Connection Charge and I query it as the line was fully…
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Southern Electric
I received a call today from Southern Electric offering to switch my line to them for about £15/month. In return, I will get free anytime calls within the UK, plus a $40 voucher towards my electricity bill. Doesn't affect my BT vision or any add ons such as call forwarding etc. I told them to call back tomorrow. They said…
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BT Charging Me Extra
Hi, In September 2002, I had some work done to my house and had to move out for a month, so enabled BT's Smart Divert (£5 a month). As soon as I got back, in around late October '02, I cancelled the Divert. I switched to Online Billing in November 2008 and went through my bill, as it was a lot for the amount I call, and…
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Need a new business phone supplier
We were using Global communications for our works telephones but they have gone bust. We need a supplier straight away as most of our business is done on the phone., anyone know a good one for businesses?
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Orange home phone package
I'll try keep it short but after a bit of advice. Last February I applied for Orange broadband (£5 package as on orange mobile contract) I have now received a letter from orange to let me know that I am now connected to their home phone package which i did not request and am sure was not available at the time especially…
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Query about 'paying off' a BT contract?
I signed up to get a BT line about 9 months ago - this was to have a line actually reconnected to my (new) property. There had been a line in several years ago but it had been disconnected. I've now decided to opt for either a talktalk or tiscali service, but I would obviously need to change providers. I'm aware that BT…
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18185 Mobile Call Charges.
I have just noticed that at weekends(Sat/Sun) its cheaper to use their 020/0808 Access Numbers to make UK Mobile Calls. Via 18185. Indirect Access. 5p connection.5p a minute. www.18185.co.uk Via 020/0808 4p connection. 4p a minute. http://www.18185.co.uk/mobilerates.php
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Sky Talk beware
I have been with Sky for over a year having TV/BB and Phone, I also pay line rental to Sky. Being self employed and work slowing down greatly I decided to cut down on my outgoings and Sky TV was considered to be a luxury I could do without. On telephoning Sky to cancel the TV I was informed that while this may take up to…
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bt phone v bt hub
I have the bt hub for my internet and you also get a phone with this, i never use it, so question is what is more benficial using the normal bt landline phone that i have or should i be using the the bt hub phone?
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BT phone bill item meaning?
Does anyone know what this means? :confused: They are credits to my bill 07 Oct-02 Jan CSGS - Delayed Provision - DRRC -1.200 03 Oct-02 Jan CSGS - Repeated Total loss of service -1.200 Total -2.400 The only problem ive been having is with them charging me for texts that should be free.
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Advice on Disputing a Premium Rate Charge?
I wonder if all the knowledgeable people on here could offer some advice? My phone is with TalkTalk - pretty good value, although questionable customer service when you ever have to call them! In December, I was trying to get a Nokia Phone unlocked and very foolishly called a Premium Rate number that I saw after a Google…
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Can I get a phoneline WITHOUT a BT contract?
Basically I'm in a newbuild flat, have no phoneline yet, and want TalkTalk's phone + broadband package. TalkTalk told me if I asked the Post Office to make the connection I wouldn't have a BT contract imposed on me. I went to the Post Office and was told this was b******s! Is there a way of getting the line connected…
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I have agreed to move to talkplustelecom yesterday. Is this wise?
I had an unsolicited phone call to change my business supplier. (usual bill is about £200.00 a quarter inc VAT plus £29.00 for unlimited broadband - both with BT) I have just come to the end of a 3 year contract with BT and have had to Dial 9 before any outgoing call.There is no internal phone system - just one line with 1…
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AOL now offering line rental?
I notice that amongst the AOL broadband options on their home page they are now offering line rental in with certain packages - £10.50 per month. It says in the smallprint at the foot of the page "for new customers only - other offers for existing customers". Any ideas what these "other" offers are?
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Please help how to proceed - BT mistake
Sorry, longish story, I'll try to keep it short. I applied to BT to install a new phone line in my house 6 months ago. They gave me the date for installation (in about 3 weeks time), but in the meantime, I kept getting about 5 different letters from BT with 5 different account numbers and 5 different phone numbers that…
