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Flight delay compensation
Archives for February 2019
Discussion List
Compensation after delay due to airports fault?
East midlands airport. Delay of 3.5 hours with ryanair which we were told was due to weather (fog) as pilot could not see to land and so diverted to manchester. When eventually flown, new pilot stated that reason for delay was not fog, but that electrical outage at east midlands had knocked out the runway landing lights.…
Airline requesting I pay back compensation
I recently used the Resolver tool to claim back compensation I was eligible for from a cancelled flight (Dusseldorf to Birmingham) back in 2017 resulting in a delay of 16 hours. I had tried multiple times to claim the compensation myself but received no response until I used Resolver and escalated the case to the next…
Who claims when a flight is cancelled from Amsterdam to New York school trip!
Hi all, I am just wondering who would claim for compensation, would it be me being the students father or would the school who booked the flights claim? The flight was cancelled from Amsterdam to New York a few hours before they flew, they had to wait around the airport for the next flight. The original flight was meant to…
BMI Compensation
Hi This question is hopefully not a stupid as the title suggests. I booked a flight with Lufthansa from Bristol to Munich (going in about 10 days), the carrier for which was BMI as it was a codeshare. Lufthansa have now rebooked the trip (they have not actually officially notified me of the original flight cancellation, I…
Successful claim against air india.
Hi just to let people know we used resolver to claim against Air India for a 5.5 hour delay , They took 5 weeks to pay out , They did say it could take 6_8 weeks . But today we received two cheques for £ 508 each for my wife and I , so a good outcome and a pat on the back for resolver and Air India customer service .
Airline Dispute Resolution
Following the guidelines on the MSE site, I am trying to claim compensation from Flybe for a delayed flight. It seems I have to use the Airline Dispute Resolution service to do this. I contacted them via their site with my complaint. They came back to me via e-mail to say they needed more information from me which I needed…
Regulator responds to our Ryanair name-change complaints dossier - MSE News
The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints - but has pledged to tackle unfair contract terms across the industry...Read the full story: 'Regulator responds to our Ryanair name-change complaints dossier' Click…
Went through a flight compensation company but...
Hi, I gave power of attorney for a company to send a letter asking for compensation to an airline who my flight was delayed with. Immediately (next day) i received an email from the airline stating asking for my bank details so that they could pay in the compensation. It seems that they won't deal directly with the company…
Turkmenistan Airline ban
I read that "air regulators grounded Turkmenistan Airlines for safety reasons" https://www.bbc.co.uk/news/business-47115732 The article says that stranded passengers must make their own arrangements and suggests several ways to get money back: * Contact the airline * Contact a travel agent (if used), * Claim compensation…
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