Regulator responds to our Ryanair name-change complaints dossier - MSE News

The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints - but has pledged to tackle unfair contract terms across the industry...
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'Regulator responds to our Ryanair name-change complaints dossier'
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Comments

  • Justice13075
    Justice13075 Posts: 2,008
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    Who funds the Regulator?????????????????????
  • JPears
    JPears Posts: 5,084
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    So nearly 200 people, that we know about, probably hundreds more who haven't reported the issue, ALL made a mistake when booking?
    CAA are really not fit for purpose when it comes to protecting the consumer.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • richardw
    richardw Posts: 19,456
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    Who funds the Regulator?????????????????????

    “The UK government requires that the CAA's costs are met entirely from its charges on those whom it regulates. Unlike many other countries, there is no direct government funding of the CAA's work”

    Doh! Stoopid government.
    Posts are not advice and must not be relied upon.
  • Yes, we know that. It is the airlines that fund the CAA
  • JPears
    JPears Posts: 5,084
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    Alas its a fundamental feature of UK bureaucracy, continually pass the buck down to someone else.
    Government passes the buck to CAA for consumer protection, funded by the airlines.
    CAA passes the buck to unregulateded, quango ADRs, funded by the airlines, from money the have denied consurmers from valid claims.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • richardw
    richardw Posts: 19,456
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    The CAA calling for consumer protection and unfair contracts legislation, don’t we have this already?
    Posts are not advice and must not be relied upon.
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