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Warning about N-powers dodgy final billing
I wanted to warn people about a potentially fraudulent billing practice by N-power. I requested to switch from Npower when they put their prices up in September. I have dual fuel with them and manage my account online. When I received a "final energy" bill online, I was confused to see that it said I had £0.00 as I knew I…
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Scottish Power misleading Tariifs for existing supplier EON
I am currently with Eon and have began the process to switch to Scottish power (SP) fixed till April 2014 - What concerns me is that the literature I received from SP what I pay with Eon on my current contract vs SP rates. Their Info fo0r Eon is incorrect and misleading. They quoteEon's rates as follows: Electricity…
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Nightmare switch to EDF
I initiated a switch from Eon to Edf for dual fuel back in August. The ekectric switched fine and went live on 5th Sept. However the gas is another matter. Depsite various emails, and numerous phone calls, its still not 'live'. Their excuses have ranged from Holds by Eon, misplaced paperwork, computer problems, and oh…
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Utility Debt..
Okay... i'm on the verge of bankruptcy and have a debt with our gas/electricity supplier. I'm worried before I gather enough money together to make my declaration to the courts they are going to take action. At the moment they want me to setup a DD which is unaffordable so i've refused. But because I don't have a DD i'm on…
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billing error - not charged for electricity
I am posting this on behalf of a relative who signed up with EDF over a year ago. They pay by direct debit for dual fuel and have paperless bills enabled but have never logged on to their account to check bills until recently. I have looked through the account with them and they are definitely on a dual fuel tarriff and…
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British Gas Homecare use of chemical inhibitors?
Hi, I recently signed up to BG Homecare 200, they came out today to fix an issue with my boiler which required them to drain the central heating system. The engineer filled the system back up from the mains inlet, but did not add any chemical inhibitor to the system. My question, surely as part of the servicing and care of…
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the whole timed vs constant debate
Hi all. I have always seen the "timed vs constant debates on here and thought I would try a kind of variation on this. We normally have our heating set to come on 6am - 7.45am then 5pm until 9.30pm with the boiler flow temp set to 60 degrees. I wondered if setting the boiler to come on for half hour bursts to "top up the…
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Eon bill mess from house we rent out caused by managing agent, are we liable?
Hi there, we're in a bit of a complicated situation regarding an eon bill and wondered if anyone could shed any light on where we stand as everyone's telling us something different! We have a house that we let out and two years ago it was empty for a period of two months. The house is let and managed by an agent who we pay…
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How to work out heating costs
Hi I'm a student currently living in a 5 bedroom house with 4 other students. We can't afford to pay expensive heating bills but we do want to put the heating on sometimes now the weather is getting colder. Does anyone know how to work out how much it costs to have the heating on on a cost per hour basis for example? We…
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pay go meter
i been using pay and go meter and moved house and now got a letter saying i owr them £28 in vat which if im correct vat is included in the amount i put on the meter card this is scottish power letter
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Comparison web sites & latest price increases.
Do these sites update on the actual date when the supplier increases their price or are the prices factored in as soon as the comparison web sites are informed of the details of future increases. I am asking so that I can help a friend who wants to switch but has really left it too late to switch to a decent fixed rate and…
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Living in student housing & boiling has broken.
We live in a massive 3 story Victorian student house. Only boiler broke on Saturday, I called up landlady asap, and a boiler guy came out on the Saturday afternoon. He came back today (Wednesday) and said the part he has ordered is wrong, and needs 3 extra parts which will take a week. We pay rent with all bills included,…
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Edf transfer hell!!
I am literally banging my head against the wall after dealing with the incompetence of EDF this morning:mad: After being with EDF for years with little reason to complain.............. 2012 has been sheer hell and after being told that "tough, nothing we can do" for the last time decided to move my energy supply. I had a…
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BG - EDF Swap - Couple of questions!
Hi everyone, We have more or less completed the swap from British Gas to EDF, we are due to go over to EDF on 09.11.2012 - I have logged on to British Gas and my Electricity account has been closed but Gas is still open - is this normal or should I be ringing them? If I dont have to ring them I dont want to as it is an…
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Scottish Power - so annoying
My gas and electricity is with scottish power, and i pay through monthly direct debit. I enter my meter readings on the 1st of every month and can see that my actual useage for both gas and electricity ranges between £30 and £80 per month. I have been paying £45 per month direct debit and had accumilated a credit of over…
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British Gas Billing Fiasco
Briefly, I have had a BG Business electricity supply for a few years and it has just come to light that they have been taking my money via direct debit and crediting my account, but they haven't been debiting my account with the meter readings. This has resulted in me receiving a bill for just over £1800. I have started…
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Warning: npower accept new customers without sending them a Contract
Edit at 12 April 2013 - This issue has become quite a long saga. Summary of this thread npower are introducing a new computer system. This system is "not fit for purpose". The first issue that came to light was that it could not issue Contracts. npower knew this in September 2012. Instead of stopping to fix the system, the…
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Cheapest way to heat one room
Hi All, I live in a 3 storey 4 bedroom house. My fiance and I are looking to cut back on our heating bill as much as possible. As such, we are going to just use and heat one room whilst at home (evening and weekends as both work full time). Just wondered if it would be best to turn all but one radiator off and have the…
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Economy 7 advice please
Apologies if this has already been asked. Hub came home today, said someone at work had got a lot of money back from energy company when they changed from using economy 7 to just a basic daily rate. Their reason being that, although the night rate is low for economy 7 users, the day rate is higher than the rate for those…
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Small business Utilities
Hi Everyone, I've never posted on a forum but find I need some advice.... There seem to be loads of comparison search price checkers for private individuals... but I cant seem to find anything to help small business users...Anybody out there with any pointers or advice??? Cheers...
